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Forum Discussion
Satellites disconnect
Hi I’ve had a 2 satellite Orbi system since February and for the most part I’ve had a good experience. I first had to force the 2.4g channel to 11 (least crowded) and set my sonos net channel to 6. I’...
Orbi tries to use 40 MHz channels on 2.4 GHz. Unless you have checked 20/40 MHz coexistence, the two will interfere with each other using 6 and 11. So, you'd be better off using channel 1 for Sonos and channel 11 for Orbi, or vice versa.
Thanks for the advice, but before Tuesday this week I could stream unique uncompressed streams from Deezer to 6 sonos speakers without dropouts, while the kids were watching YouTube and playing Forza. So although there might be interference it must not have caused enough lost data to be a problem. When the ORBI works it is amazing at how much data it routes without hiccups to 20 plus devices. But when a satellite drops the whole system crumbles. If there was a way to troubleshoot the signal strength, I could at least begin to troubleshoot the issue.
I would try moving the satellites and router closer together to see if that helps. Some firmware updates seem to have reduced the range somewhat, causing people to need to adjust placement of their Orbi.
I assume you are connecting only one Sonos device via wire. If you connect more than one with a wire that can cause issues.
You should download a program like Acrylic WiFi onto a laptop to measure and plot the signal strength of your satellites and router. This will help assess coverage and placement. You can also check if there are other access points interfering on the channels you used, which is critical. There is a free Home version and a Pro version for $40.
It is possible that your 2 satellites have become daisy-chained ? That feature was added in the latest firmware and enabled by default You could try disabling the daisy-chain feature in the advanced wireless setup to ensure that the connectivity from the satellite is direct to the router.
I second st-shaw's suggestion on Acrylic WiFi . I use the free version on a laptop and it works really well
Oh - I am also curious about your Sonos setup. Do you see much benefit of running the Sonos over its own dedicated wifi ? I recently changed mine so that the sonos uses the Orbi wifi and it seems to work just fine apart from the old Sonos controller no longer works but we generally use the iphone app to control it anyway... again, just curious about your experience.
