NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Security questions
I don't remember using anything as a password other then the generic on on my router, but it won't let me in with that, so I put in the router IP and then the serial number, Now it wants my security questions answered which I put in what I thought was correct and it says I am wrong. How in the world do I get back in so I can see if there is an update for my router.
There is a bug in some devices in Netgear's implementation of password recovery. You can get locked into a close loop.
If password recovery is enabled, but you have not set the answers to the questions, it keeps sending you back to the beginning of the process because you can't answer the questions.
If the standard factory password (password) does not work, then you will have to factory reset the thing to get back to that. Then either disable password recovery (check the manual for your device) or provide some answers to those questions.
2 Replies
If you don't remember the password or security questions, you'll have to reset the device back to factory and redo your setup. Sorry
There is a bug in some devices in Netgear's implementation of password recovery. You can get locked into a close loop.
If password recovery is enabled, but you have not set the answers to the questions, it keeps sending you back to the beginning of the process because you can't answer the questions.
If the standard factory password (password) does not work, then you will have to factory reset the thing to get back to that. Then either disable password recovery (check the manual for your device) or provide some answers to those questions.
