Serious Satellite Connectivity Bug

This is not intermittent or difficult to reproduce.  I consistently am unable to connect to devices on my Orbi network.  I have seen this problem 15-20 times over about 2 weeks and I have power cycled, reset, and re-paired the satellites 5 times each in various orders.

I have an RBR50 with two RBS50's.  Each Orbi has several devices connected to it via Ethernet as well as via WiFi (nearest devices).  I have ten (10) Denon Heos speakers.  Some are hardwired to each Orbi and some are wirelessly connecting to each Orbi.

Very simple steps:

1. iPhone 7 connects to Kitchen satellite.  It cannot see ANY speakers that are connected to the Living Room satellite.  I open the HEOS app and I see 6, not all 10 speakers.

2. I cannot connect to my living room Apple TV's, either of them.  They show up in the list on my iPhone but connecting to them hangs and returns "Unable to connect..."

3. I cannot see or ping the Living Room satellite AT ALL.  Fing, the app, reports the device offline and when I open the IP address in Safari, nothing.  It hangs.

When I walk close to the Living Room satellite, suddenly I can ping the Living Room satellite, my Apple TV works, and the speakers on the Living Room satellite appear!  Oddly I can also see the Kitchen satellite.

So either there is a software problem that needs resolved, or my Living Room satellite is broken/has a hardware problem.  I have tried switching the two, resetting them, re-pairing them.  Nothing helps.  Tech support told me congratulations, I'm connected!  I said in an hour or three everything will fall apart again, like it has 20 times.

I have generated the abilty to generate an RMA but I'm extremely frustrated at the level of response and service from Netgear.  Not only is this 2nd satellite about 40 days old, purchased from Fry's, but as I'm explaining to them--this makes absolutely no sense and is no way my fault.  I'm using these devices 100% as they were intended.  I was a huge believer in this product until I added the 2nd satellite.

1. Would it help if I fully reset the Router as well?  I have only reset the Satellites and re-paired them.

2. I already flipped the satellites.  Unfortunately, I have seen the problem in both directions.  While wirelessly connected to one of the satellites, connecting to devices on the other is 40% of the time not possible.  That's a lot of downtime.  Especially when I have dozens of home automation devices that suddenly vanish.  What a waste of money/effort setting them all up.

3. I would like Netgear to provide me escalated support and help me through this frustrating situation that I think it is in their best interest to learn from.  I would like them to not charge me for an advanced RMA (which seems ridiculous) but also to pay the return shipping for the defective unit.  If they sent me a new unit I could play with the 3 satellites, in different configurations, to determine if one is in fact bad or if something else is going on here.