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Forum Discussion
Setting up Orbi
Just purchased at Best Buy - tried setting up yesterday evening. Followed setup and all was going good until went to web site to set up master unit. When it searched for my cable modem it couldn't fi...
I am having problem setting up my Orbi RBK50 with my Virgin Media Hub 3, everything starts ok, but then the orbi says it has not internet connection, by when I plug my PC directly in the Hub 3 which I have switch to a modem it works fine, is there a block somewhere between the Orbi and my Hub 3
try to power cycle your cable modem. Often the cable modem will only accept one MAC address and stays bound to that until you power cycle it. The other approach is to clone the PC MAC address in the Orbi setup, but the former usually works fine.
+1 on what thedak said .. extremely important to power cycle the cable modem and even take out the backup battery from the cable modem if it is there. Wait for 30 seconds and re-power it back up and then insert the battery you took out. This will work and then you can set up the Orbi as usual.
