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Pmancuso's avatar
Pmancuso
Follower
Jun 15, 2020

show 2.4gz and 5gz

how do i get the 2.4gz and 5gz to show as a choice? i need to connect a device to 2.4 and it doesnt show

2 Replies

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  • CrimpOn's avatar
    CrimpOn
    Guru
    Jun 15, 2020

    The short answer is, "yes, it does show."  If a device has only a 2.4G radio chip, it can see ONLY 2.4G WiFi channels.  If it "sees" the Orbi WiFi name (SSID), then what it sees is 2.4G.

  • Mikey94025's avatar
    Mikey94025
    Hero
    Jun 15, 2020

     

    We can help if you describe the specific device and method you're using to connect to your 2.4Ghz wireless networks.  Some IoT devices have difficulty joining your wireless when the 2.4Ghz shares its SSID with 5Ghz, as Orbi does, but there are workarounds to get around this initial joining step and then the device works fine.

     

    If you're trying to setup an IoT device and its app wants you join your phone to the 2.4Ghz wireless connection then that's not going to be easy.  Sometimes these apps offer a secondary, more manual method for setting up the wireless and that works for wireless systems with a 2.4Ghz/5Ghz shared SSID.