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Forum Discussion
Signal occasionally down for seconds
Hi,
No issues with the speed, but sometimes the signal is off for one or a few seconds. I don't mind, but the kids doing games with the outside world get kicked out due to the signal being down for a moment.
Is this a known issue, and can it be solved/fixed.
Thelis
The Ntherlands
7 Replies
Whats your firmware version? Have you checked for updates using the web interface of the router? How many satellites do you have?
It is not normal behaviour and is not happening for me with my RBK50.
You can take a stepwise approach to isolating the problem:
Does the connection dropout happen to devices (like PC's) connected via wired Ethernet to the router?
If yes, the problem may be your ISP. WiFi is not the problem.
If No,
does the dropout happen to devices (PC, laptop) connected to the Ethernet port of the satellite?
If Yes, then the problem is with the backhaul connection between the router and the satellite.
If No, (the problem is with WiFi ): check to see which unit the portable device is connected to. Walk over to the other unit (router/satellite) and see if the problem persists.
All this will help locate the problem, not fix it. A factory reset and re-pairing the router and satellite and setting everything up from scratch may be needed.
Hi,
some answers:
Firmware version V2.5.2.4
2 satellites, signal loss was/is on Satellite 2, we changed the satellites and it happened on Satellite 1 and 2 for a short moment.
No wired divices direct on RBR50, 4 wired devices on Satellite 1and 2 wired devices on Satellite 2. WiFi on on all satellites.
Backhaul connection is 'good' according to web application (Orbilogin etc.). Not watched during signal loss, but the "missing seconds" is maybe to short to be detected.
The very short signal loss is persistent, even after multiple factory resets.
Are the dropouts happening on the wired devices?
Are they happening on ALL wireless devices connected to the suspect satellite?
Trying to see a pattern.. isolating the problem to the type of connection, and seeing if the problem is with a specific wireless client device, or with the satellite (in which case, it should happen to all wifi devices connected to that satellite).
There are newer firmware on the Orbi download pages. You could try that (read up on problems that are happening with those). If you don't brick the Orbi, you can downgrade the firmware back to 2.5.2.4.
