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Since Installing Orbi, multiple network issues...Wired & Wireless
I have a regional ISP, SuddenLink, and the router that was issued with this service is an ARRIS DG1660A/SL. Roughly 5 months ago, now, I purchased and installed an ORBI RBK50 Router and Extender (satelite). Since then, I have experienced dropped network for a myriad of items in the house (thermostat, MyQ garage door opener, gaming consoles, laptops, etc). But, have also expereinced intemittent wired connection for our game room Xbox One X. That is, we have a wired connection, that at times, will not connect, and the only way to connect is to go wireless. Then, at times, the wireless will not connect, and we plug the ethernet cable back in.
All of the issues are ocurring once we installed the ORBI. I can gather, from the many mediums for such complaints, or voiced issues, that there are some settings that must be figured out. Unfortunately, most people talk about chainging settings, but have been unable to address, in detial, how one does so. Can anyone help me to understand what I need to do? I love the network strength, when the mesh works....but, am not a fan of the way our network works in totality, since installing the Orbi system.
My house is 2400 sq ft, so should have more than enough mesh coverage...just, certainly seems to me, that the setting are in need of some changes to hopefully allow this set up to work.
Thanks in advance....
Ok, so not sure I can speak to all that was brought into play, above. But, I did log in to the admin portal for my Arris Touchstone Gateway, and disabled the wireless on both the 2.4GHz and the 5GHz bands. After doing so, and resetiing all (router/gateway, the Orbi R and Orbi S), all seems to be working, now.
The proof will be in if the intermittent nature of the service happens, again.
Thanks for your input and I will look further upon/if more interruptions in service continue. At this time, the Xbox is connected via Ethernet, the thermostat is online, the garage opener is online, as well as my work and home PC's.
7 Replies
If your modem has a built in router, This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktopWhat Firmware version is currently loaded?
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satelliteWhat channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
https://kb.netgear.com/19668/Link-Rate-and-Transfer-SpeedTry enabling Beamforming and MIMO(MIMO may or may not be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).One User Experience/Configuration:
https://community.netgear.com/t5/Orbi/Most-Stable-Orbi-Configuration/m-p/1941087/highlight/true#M97026Ok, so not sure I can speak to all that was brought into play, above. But, I did log in to the admin portal for my Arris Touchstone Gateway, and disabled the wireless on both the 2.4GHz and the 5GHz bands. After doing so, and resetiing all (router/gateway, the Orbi R and Orbi S), all seems to be working, now.
The proof will be in if the intermittent nature of the service happens, again.
Thanks for your input and I will look further upon/if more interruptions in service continue. At this time, the Xbox is connected via Ethernet, the thermostat is online, the garage opener is online, as well as my work and home PC's.
Hopefully thats all that was needed. Ya, if the modems wifi was enabled, then this was probably causing noise and some interferences.
Please mark your thread and solved so others will know.
Enjoy. :smileywink:
