Sky Q and orbi

Question

Hi chaps.

So I recently purchased an orbi and everything is running great! Apart from my damn sky Q!!

The main box keeps disconnecting from the Orbi and I’ll get an X next to the network settings on the Sky Q... it doesn’t reconnect and I then have to re enter the password etc to get it back up and running and then BAM, it disconnects again.

Any suggestions from anyone using the Sky Q with an Orbi?

My orbi is set up in AP mode.

Caroline285 · Answer

Neel1994&nbsp;wrote:Hi chaps. So I recently purchased an orbi and everything is running great! Apart from my damn sky Q!!The main box keeps disconnecting from the Orbi and I’ll get an X next to the network settings on the Sky Q... it doesn’t reconnect and I then have to re enter the password etc to get it back up and running and then BAM, it disconnects again. Any suggestions from anyone using the Sky Q with an Orbi? My orbi is set up in AP mode.
Did you find any solution to this?

FURRYe38 · Answer

What FW is currently loaded?What is the Mfr and model# of the IP modem the Orbi is connected too?
What is the size of your home? Sq Ft? What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.
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What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.Any Wifi Neighbors near by? If so, how many? Try disabling the following and see:MIMO, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).

Neel1994 · Answer

Well tbh I think I’ve found the problem....

My router is on the second floor of my 7000sqft home and my satellite 1 is in my kitchen where the main sky box is. The problem I’m seeing is that on the orbi admin page I can see my sky box is connecting direct to the router?!?! Why is this? It is way too far away to have a stable connection. How can I get it to connect to my satellite instead?

FURRYe38 · Answer

Had you tried rebooting the Q device to see if it will connect to the satellite? 
Can also try rebootting the router while leaving the satellite and Q online and see if the Q will connect to the satellite.
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How close is the Q to the satellite?
Does the Q have a RJ45 port in back?
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Neel1994 · Answer

Okay so my house is 7000 sq ft. The router is an EE 4G router. The orbi is in AP mode. The sky q can be connected via wired but this isn’t possible. The thing is my smart tv will connect to the satellite but the sky Q decides to jump to the router after 15 mins of being connected to the satellite. Everything else remains connected to the satellite. I also don’t understand how I have a poor backhaul for my satellite  status as it changes from good to poor every few days and vice verca. And I’m receiving 200MB DL from the satellite which is same as when I’m connected to router. So I’m not sure if the status is a glitch. There is no residents causing interruption. I live on 3 acres of my own.I’d say the satellite is about 30ft exactly. Though I do have pretty concrete walls. What baffles me is that the satellite is in the same damn room as the Sky Q !! So why would it want to jump all the way to the router which is pretty far away. Is there a setting where I can stop this from happening?

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Sky Q and orbi

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