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AMExtreme's avatar
AMExtreme
Aspirant
Aug 31, 2017
Solved

Sky Q TV connects to orbi network, but then drops out

I have set up an orbi network, successfully connected all my devices, except my sky Q box. The sky Q box initialliy connects to the orbi network, and then finds my BT home hub (acting as a gateway to the internet), and connects, and connects to the internet. All good. After about 5 mins it loses the internet connection and trys to reconnect... it then loses access to the BT Home hub (going through the Orbi router) and therefore loses network connection - and can't re-establish. Any ideas?

  • All sorted. Turns out it was a setting on Sky Q which was causing the problem. I needed to have the standby mode on each box set to ECO and not to Active. Why that would impact comms on the network I have no idea, but it was worked perfectly since then!!

2 Replies

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator

    Hello AMExtreme

     

    Do you need any port forwarding for the sky box? also are you bridging the modem or running orbi in access point mode?

     

    DarrenM

    • AMExtreme's avatar
      AMExtreme
      Aspirant

      All sorted. Turns out it was a setting on Sky Q which was causing the problem. I needed to have the standby mode on each box set to ECO and not to Active. Why that would impact comms on the network I have no idea, but it was worked perfectly since then!!