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Forum Discussion
AMExtreme
Aug 31, 2017Aspirant
Sky Q TV connects to orbi network, but then drops out
I have set up an orbi network, successfully connected all my devices, except my sky Q box. The sky Q box initialliy connects to the orbi network, and then finds my BT home hub (acting as a gateway to the internet), and connects, and connects to the internet. All good. After about 5 mins it loses the internet connection and trys to reconnect... it then loses access to the BT Home hub (going through the Orbi router) and therefore loses network connection - and can't re-establish. Any ideas?
All sorted. Turns out it was a setting on Sky Q which was causing the problem. I needed to have the standby mode on each box set to ECO and not to Active. Why that would impact comms on the network I have no idea, but it was worked perfectly since then!!
2 Replies
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- DarrenMSr. NETGEAR Moderator
Hello AMExtreme
Do you need any port forwarding for the sky box? also are you bridging the modem or running orbi in access point mode?
DarrenM
- AMExtremeAspirant
All sorted. Turns out it was a setting on Sky Q which was causing the problem. I needed to have the standby mode on each box set to ECO and not to Active. Why that would impact comms on the network I have no idea, but it was worked perfectly since then!!