I installed an Orbi RBR20 wifi system and having horrible porblems w/ very slow wifi speeds. The box states supports up to 2gig, that seems far from the truth. I was getting 380mbps on Iphone 10, and over 640mbps on MacPro, all wireless on old Uverse box. Bought Orbi for more range. Barely getting 200mbps now on all devices. This is a huge problem, as I have gigabyte service, and getting 980+mbps to modem. Have tried all options given by so called support desk. Sounds like they are reading from a script. Can anyone please help, or have any suggestions. I like the coverage, but can't keep a product that kills my speeds. Thanks

tshaw8261 wrote: ..... all wireless on old Uverse box. ..... Is Orbi in Router or AP mode? Is the ISP modem/router bridged? Is wireless switched off now on the Uverse box? Are you using wired or wireless backhaul? What wired devices do you have connected to Orbi? Any difference in speed between wired and wireless devices?

Modem Combo Units:Couple of options,1. Configure the modem for transparent bridge mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop What is the size of your home? Sq Ft? What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials. What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.Any Wifi Neighbors near by? If so, how many? What WPA security modes are you using? Try WPA2 and AES only. tshaw8261 wrote: I installed an Orbi RBR20 wifi system and having horrible porblems w/ very slow wifi speeds. The box states supports up to 2gig, that seems far from the truth. I was getting 380mbps on Iphone 10, and over 640mbps on MacPro, all wireless on old Uverse box. Bought Orbi for more range. Barely getting 200mbps now on all devices. This is a huge problem, as I have gigabyte service, and getting 980+mbps to modem. Have tried all options given by so called support desk. Sounds like they are reading from a script. Can anyone please help, or have any suggestions. I like the coverage, but can't keep a product that kills my speeds. Thanks

Orbi is in router mode currently, support advised it didn't need to be in AP mode, it made no difference in speed in either mode. Wireless radios are turned off on Uverse router. I don't know how to bridge my router. Just really frustrated currently.

tshaw8261 wrote: Orbi is in router mode currently, support advised it didn't need to be in AP mode, it made no difference in speed in either mode. Wireless radios are turned off on Uverse router. I don't know how to bridge my router. Just really frustrated currently. What types of wired devices do you currently have connected to Orbi? Any difference in speed between wired and wireless devices?

I recommend you give your ISP a call and have them help you get the Uverse modem/router configured for DMZ for the Orbi and help you disable the wifi on the modem/router or have them disable the wifi on the Modem/router and then configured your Orbi or AP mode: https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop I believe Option 3 for AP mode on the Orbi would be best solution for you. The modems wifi still needs to be disabled. Ask the ISP tech to help you with this. tshaw8261 wrote: Orbi is in router mode currently, support advised it didn't need to be in AP mode, it made no difference in speed in either mode. Wireless radios are turned off on Uverse router. I don't know how to bridge my router. Just really frustrated currently.

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11 Replies

ekhalil
Master
Jan 04, 2019
tshaw8261 wrote:

..... all wireless on old Uverse box. .....

Is Orbi in Router or AP mode?

Is the ISP modem/router bridged?

Is wireless switched off now on the Uverse box?

Are you using wired or wireless backhaul?

What wired devices do you have connected to Orbi?

Any difference in speed between wired and wireless devices?
- tshaw8261
  Aspirant
  Jan 07, 2019
  Orbi is in router mode currently, support advised it didn't need to be in AP mode, it made no difference in speed in either mode. Wireless radios are turned off on Uverse router. I don't know how to bridge my router. Just really frustrated currently.
  - ekhalil
    Master
    Jan 07, 2019
    tshaw8261 wrote:
    
    Orbi is in router mode currently, support advised it didn't need to be in AP mode, it made no difference in speed in either mode. Wireless radios are turned off on Uverse router. I don't know how to bridge my router. Just really frustrated currently.
    
    What types of wired devices do you currently have connected to Orbi?
    
    Any difference in speed between wired and wireless devices?
FURRYe38
Guru - Experienced User
Jan 04, 2019
Modem Combo Units:
Couple of options,
1. Configure the modem for transparent bridge mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop

What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
What WPA security modes are you using? Try WPA2 and AES only.

tshaw8261 wrote:

I installed an Orbi RBR20 wifi system and having horrible porblems w/ very slow wifi speeds. The box states supports up to 2gig, that seems far from the truth. I was getting 380mbps on Iphone 10, and over 640mbps on MacPro, all wireless on old Uverse box. Bought Orbi for more range. Barely getting 200mbps now on all devices. This is a huge problem, as I have gigabyte service, and getting 980+mbps to modem. Have tried all options given by so called support desk. Sounds like they are reading from a script. Can anyone please help, or have any suggestions. I like the coverage, but can't keep a product that kills my speeds. Thanks

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