Smart plugs won't connect

This is a problem of the IoT mfr setup software. They are not considering weather the setup device can be on a 5Ghz while the IoT device only supports 2.4Ghz. Both radios are attached to the same network so it shouldn't matter which frequecy the setup device is attached too. 

Try this, change the power levels on the Orbi from 100% to 25%, save and reboot the Orbi. Keeping the setup device as far away from the Orbi as possible, the setup device should then connect to the 2.4Ghz radio long enough for you to setup the IoT device. You may need to turn off the wifi radio on the setup device then back on after the power change to the Orbi router. If you can get the setup device connected long enough to complete the IoT setup, then you can change the power level back to 100%. 

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tjpug63 wrote:

I just upgraded to the Orbi.  I finally got the majority of my smart plugs working, IHome brand.  When I tried to setup the following smart plug, Wsiiroon WiFi Smart Plug, it fails.  The app, during setup, wants me to change to a 2.4 network saying I am on a 5.  I have tried swiching channels on the Orbi for the 2.4 wireless as recommended in another post, but it all fails.  Netgear you need to update the app/software to allow the user to shut off the 2.4 or 5 wireless to resolve issues like this.  I am using a Samsung S8+ with the latest android OS.  I also am using Windows 10 on the computer.  Any help would be appreciated.  

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