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Forum Discussion
Sonos dropped all Music stations except Pandora
Hello! I just purchased a new Orbi WiFi system last night. Having issues with logging in to certain websites; apple.com, att.com for starters. It gives me the Log in to www.apple.com and then states that I need to enter a user name and password to log in.
I am also having the issue of Sonos no longer playing my sirius xm or amazon music stations, which worked perfectly right up until the switch to the new devices last night.
I have already deleted and re-installed the sonos app - been on calls with Apple and then sonos - apparently sonos tech support states that the ORBI DNS is not playing well with the Sirius or Amazon sites and will not connect. To test, I jumped on my other network and tested to see if I could listen online through the web based player, and that works BUT when I switch to the ORBI network then it is unable to browse music as it will not connect.
If the sonos tech support person is indeed correct, how do I change the DNS on it as he recommended?
Also - the sales person at the store where I purchased the ORBI said it might be a good idea to disable the WIFI on the main router/modem - is this something that I should do?
Thanks so much!
Confused!
24 Replies
How is Sonos connected?
When I used the Sonos Bridge connected via ethernet - no music.
I got rid of the Sonos Bridge and went wifi for all Sonos speakers = music!
Hello, all speakers are WIFI. they are working great! The issue is that the only music service that now works is Pandora, I have completely lost access to Sirius and Amazon.
AT&T Arris NVG589 - Now the wifi is disabled and only using the ORBI system.
Thanks!
Modem Combo Units:
Couple of options,
1. Configure the modem for transparent bridge mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly. https://www.dslreports.com/faq/17734
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktopI recommend trying option #2 first.
MrsDrVadala wrote:
Hello, all speakers are WIFI. they are working great! The issue is that the only music service that now works is Pandora, I have completely lost access to Sirius and Amazon.
AT&T Arris NVG589 - Now the wifi is disabled and only using the ORBI system.
Thanks!
Hi MrsDrVadala
This has been brought up already to engineers. They are currently working with Sonos team. We will get back to you guys for any updates.Regards,
Blanca
Community TeamThanks for the update!! I am a little concerned to go through all the details of a bridge and changing things that I am not really comfortable with, if this is indeed the issue and you all working on this - do you have a timeline? I cannot access Sirius XM, Apple Music or Amazon Music. I am frustrated as I thought I could get customer service from Netgear by putting in a case, no one has even looked at it or responded? Just really friustrated as we were not told there would be connection issues with anything, just basically. plug in and was supposed to be user friendly. I also have an issue with connecting to a work app now through citrix.
- Hello,
I am having this exact same issue and am only able to stream Pandora. Were the Netgear and Sonos engineers able to find a resolution for this? Currently Have an ATT issued Arris BGW210 in Passthrough mode (DHCP fixed with MAC) with residential gateway firewalls disabled. Any help is appreciated. Thanks!
