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rbachone's avatar
rbachone
Aspirant
Sep 29, 2020

sonos play 5 gen 2 will not connect to orbi

My Equipment: Spectrum Cable (400Mb/20Mb) Arris SB8200 DOCSIS 3.1, Orbi RBR40 running as router firmware V2.5.1.22, w/3 x RBS50 Netgear prosafe 16 port switch

my issue after spending 3 days with SONOS trying to connect a new ARC soundbar to my existing system
I was forced to update from S1 to S2 app

in the process every speaker was reset so ended up setting up a new system
reverted back to my old soundbar the ARC is going back
everything is connected except 2 PLAY 5 Gen 2
the sonos app finds them and dies in the final stage of connecting
I have tried plugging these in directly to the ORBI also tried connecting to the switch I can connect 1 but not the second one

Troubleshooting

4 Replies

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  • Mstrbig's avatar
    Mstrbig
    Master
    Sep 29, 2020
    rbachone wrote:


    I have tried plugging these in directly to the ORBI also tried connecting to the switch I can connect 1 but not the second one

    I'm not too familiar with your SONOS setup, but is there a way to indivisually reset the speakers? It souns like stored settings are pre=venting you from setting them up, otherwise they should connect wired. 

    Also, do you have any firewall settings, circle or armor enabled, static IP settings, etc. on the Orbi?