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Forum Discussion
Speed much slow via Satellite RBS50
I have the RBK50 package with 1 satellite.
My internet connection is 74/20 and when my devices connect via the RBR50 I generally get close to the 74 down.
When my devices connect via the RBS50 satellite I get around 20 down. Even when I’m standing right next to the satellite.
- latest firmware
- tried factory reset
- tried moving the satellite closer
- tried moving it further away
Should I just return this? I’ve got until the end of May to get a refund.
Thanks for your help
My internet connection is 74/20 and when my devices connect via the RBR50 I generally get close to the 74 down.
When my devices connect via the RBS50 satellite I get around 20 down. Even when I’m standing right next to the satellite.
- latest firmware
- tried factory reset
- tried moving the satellite closer
- tried moving it further away
Should I just return this? I’ve got until the end of May to get a refund.
Thanks for your help
6 Replies
How are you measuring your internet speeds? If you are using the Orbi's built-in speedtest, STOP USING IT! Please, use another third party app for any speedtests. The Orbi built-in speedtest has a known problem that will eventually slow down your WiFi network.
It is very common to get slower speeds from your satellite than from your base router. The decrease in speeds is dependent on your environment. If you are in an urban or apartment area the slowdown could be directly related to frequency conflicts between competing WiFi routers. Try changing channels for both the 2.4 gHz and 5.0 gHz to "uncluttered" frequencies.
The speed test feature built into the app only tests the speed on the router that is connected directly to the modem. It wouldn't make any sense for me to be using that. I'm just using the speedtest.net app on my mobile device, or the speedtest.net web site from my computer.
I've already selected the most optimal wireless channels.
Thanks for your input!
when looking at the connection status of the satellite in the app, what does it say?
