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Forum Discussion
Streaming from network devices stops due to constant DHCP lease renewal?
I've had nothing but trouble with the orbi system but mostly we have battled to a stalemate. The one remaining thing I can't tolerate is constant dropping of streams from Apple TV, Amazon Fire sticks...
What is the Mfr and model# of the ISP modem the NG router is connected too?
What is the Mfr and model# of the ethernet switch if one is in the configuration.
Try disabling the following and see:
MIMO, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).
If you updated to recent FW v.210, try enabling Daisy Chain. Some have mentioned that this seems to be working in reverse order, enabling means disabled actually.
For wired back haul:
Set up IP address reservations for each satellite and devices on the router as you add them to the router. The satellites need to be set up via wireless first. Then connect 1 satellite at a time to the ethernet LAN cable. Wait 5 minutes and the top led on the satellite should turn on BLUE. Set up an IP address reservation for the 1st satellite. Continue to do the same thing for the 2nd satellite. Then follow up with your devices.
Modem Combo Units:
Couple of options,
1. Configure the modem for transparent bridge mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router.
poswald wrote:
I've had nothing but trouble with the orbi system but mostly we have battled to a stalemate. The one remaining thing I can't tolerate is constant dropping of streams from Apple TV, Amazon Fire sticks and PS4's.
It seems to be caused by reissuing IP addresses. For example I constantly get ‘Lost internet connection’ on the 4th gen Apple TV even if it isn’t playing anything. When It's playing music then it drops the stream and stops. Pressing play immediately starts it again without delay.. it's not an internet problem, it's a local network issue. It’s accompanied by a log entry on the Orbi:
- [DHCP IP: 10.0.0.8] to MAC address xxxxxx, Sunday, October 14, 2018 09:59:41
This will happen about once or twice an hour, sometimes multiple times within 10 minutes where nothing else on the network is changing. These errors are all over the logs for just about every device on the network. Assigigning dedicated static ip's to devices doesn't help. Disabling every sattelite and just using the base station doesn't help. Signal is reported as strong by Apple TV and a wifi scanner near it.
I have the following now but the problem was there in previous releases as well:
Router RBR50 V2.2.1.210 Satellite RBS50 V2.2.1.210 Satellite RBW30 V2.2.1.204
Can anyone here think of any way to troubleshoot this or do I have to throw it away and buy something else? I'm kind of done with dealing with a system that has both rampant bugs and very little debugability.
Thank you for the replies.
What wired devices do you have connected to your system? Do you have wired Sonos to your system?
Only a Synology NAS connected to the RBS50 sattelite but it doesn't seem to matter since it happens even if both sattelites are turned off. Even the NAS which has a wired link to the satellite and I’ve given it a static IP gone through times where it reports “link down, link up” every few minutes.
What is the Mfr and model# of the ISP modem the NG router is connected too?
I'll have to look this up when I get home. It's a Japanese model since I live in Japan.
What is the Mfr and model# of the ethernet switch if one is in the configuration.
No switches.
Try disabling the following and see:
MIMO, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).
If you updated to recent FW v.210, try enabling Daisy Chain. Some have mentioned that this seems to be working in reverse order, enabling means disabled actually.
*sigh* yeah I was afraid that this would be the recommendation. I've tried toggling a bunch of these on/off over the many months I've been troubleshooting this. I haven't tried IPv6 or 20/40Mhz Coexistence yet... I did do a wifi scan and see the networks switching between 20 and 40 but it didn't seem to correlate wtih the DHCP crazyness so I left it. I do want the system to be daisy-chained since the space is long and the main router is at one end.
1. Configure the modem for transparent bridge mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
This is something I also considered but haven't really wanted to get into. The modem is pretty janky and the UI is only available in Japanese. Kind of a pain to configure or fix if I make a mistake. I may try it out if it comes to this but for the record the Orbi is replacing an Apple Wifi router that never had any issues with this modem.
My biggest complaint is with the seemingly very low quality control on updates, and complete lack of visibility into the state of the system or misleading data where it exists. I'd like a better source for information on why the modem reissues IP's.
Let us know about this modem. Just checking to see if it's got any built in router and wifi. These modem can cause problems.
If you do want the system to be Daisy chained, then besure the Satellies are in a linear line out from the base router and from each other. Then if your on v210, uncheck Daisy Chain, this should actually enable Daisy Chain for this version of FW.
You'll need to contact your ISP about what happens on your modem and IP addressing. They control the modem and IPs up to that point.
Trying playing with settings again. Maybe I can find some magic incantation that works. They are actually connected in a daisy-chain topology with the checkbox clicked so it's not reversed.
It's likely not the ISP modem.. as I said that modem worked fine with the Apple router for over 5 years. The Orbi has never worked right. I am realizing now it also doesn't work with the mobile app anymore... The app doesn't recognize it as an orbi network.
Just non-stop problems from this thing...
If your system is on v210, then having Daisy Chain check means it's actually disabled. From what i got from other users posts. I would try unchecking Daisy Chain and just test this out. You can revert back to it being checked if nothing changes.
If it's somthing your having problems with, you may need to contact NG support and get some help from them going. Possible issue with HW or FW that has not been updated or seated fully.
Also it would help us to know what Mfr and model Modem you have. Just becuase it worked with one mfr router doesn't mean it may work with another. Again, just checking this out.
Others said that doing a manual FW install has helped there system:
poswald wrote:
Trying playing with settings again. Maybe I can find some magic incantation that works. They are actually connected in a daisy-chain topology with the checkbox clicked so it's not reversed.
It's likely not the ISP modem.. as I said that modem worked fine with the Apple router for over 5 years. The Orbi has never worked right. I am realizing now it also doesn't work with the mobile app anymore... The app doesn't recognize it as an orbi network.
Just non-stop problems from this thing...