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Forum Discussion

AzJazz's avatar
AzJazz
Apprentice
Sep 17, 2017

Streaming problems with Orbi Firmware versions v1.12.0.18 and v2.0.0.72

Hi, guys ... This community has been a great help to me, and I thought I'd pay it back now. :smileyhappy: I have had a random media streaming issue that started about a month ago. Netflix, Amazon,...
buffering
Firmware
streaming
Troubleshooting
v.1.12.0.18
v.2.0.0.72
AzJazz's avatar
AzJazz
Apprentice
Sep 18, 2017

No, I have 

bigfellanz wrote:

Quick Q - do you have to create a VLAN under Advanced Settings, VLAN/Bridge Settings, to connect with your ISP? 

Hi, bigfellanz - Quick A: Nope, nothing special about my connection to my ISP.. Just plug in the RJ-45 Ethernet cable, and I'm good to go. :manhappy:

martyfp's avatar
martyfp
Luminary
Sep 18, 2017

Have you ever run the Speedtest that is built into the orbi ?   Many people (including myself)  have reported strange behaviour after this has been run.   It seems like it initiates some form of dynamic-QoS which can cause some issues.

  • AzJazz's avatar
    AzJazz
    Apprentice
    Sep 18, 2017
    martyfp wrote:

    Have you ever run the Speedtest that is built into the orbi ?   Many people (including myself)  have reported strange behaviour after this has been run.   It seems like it initiates some form of dynamic-QoS which can cause some issues.

    Yes, I have run the Speedtest in Orbi occasionally in the past. I'm not sure if I have run it with my current configuration. I guess I will have to upgrade to v1.12.0.18 / v2.0.0.72 and erase my settings now to see if the streaming problem returns when I haven't run the Speedtest.

    Another hour or so time is about to be wasted ... 

    • AzJazz's avatar
      AzJazz
      Apprentice
      Sep 19, 2017

      martyfp - FYI ... I upgraded to v2.0.0.72, and the streaming issues returned.

      • martyfp's avatar
        martyfp
        Luminary
        Sep 19, 2017

        I did a "nvram erase" and factory reset, then reconfigured from scratch in 1.12 and that solved it for me.  My issue was the breakup of 4k video streams, HD and below was OK but 4K (over ethernet) generally became unwatchable when there was other network traffic.   My theory was that running the built-in Orbi speedest will set-up dynamic-qos which then limits bandwidth to some devices.     Not running it seems to avoid that.

         

        After doing the "big reset",  I have not run the speed test and everything is fine and moving to 2.0 was Ok so far.

         

        Hope that you find a solution....