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lu8890's avatar
lu8890
Aspirant
Apr 20, 2018

Surface Book Wifi shows "No Internet, Secured" after connected to Orbi wifi

new setup.  My macbook, iphone, and ps4 connected just fine.

However, having trouble with my surfacebook pro.  I am able to connect to the wifi, but it just showing "No Internet, Secured" after connected, and don't have any internet connection.  Is this a known issue?

 

Thanks

Tommy

Troubleshooting

3 Replies

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  • FURRYe38's avatar
    FURRYe38
    Guru
    Apr 20, 2018

    Are you using a static IP address ON the Surface? Ensure it's set up for Auto Obtain IP addressed and not static under networking settings. Besure to clear out any wifi profiles as well the set up again. 

    • lu8890's avatar
      lu8890
      Aspirant
      Apr 20, 2018

      Hi FurrYe38, thank you so much for the quick response.

      No, my surfacebook pro is not set up for static IP.

       

      Thanks

      Tommy

      • FURRYe38's avatar
        FURRYe38
        Guru
        Apr 20, 2018

        Try disabling MIMO, Daisy Chain and Fast Roaming and IPv6 on the router. 

        Disable IPv6 on the Surface as well. 

         

        If this doesn't work for the Surface, run this quick test on the Orbi router with the Surface, temporarily disable WPA security (none). Connect the Surface, does it connect and get internet? If so, change the Orbi router back to WPA and PSK setting and test again with the Surface. Then try WPA2 and AES Only and again test the surface. 

         

        Let us know how this turns out.