NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
The 2.1.2.18 nightmare
I won't bother going through how angry I am at Netgear for this firmware MESS (I already have in several posts) since they don't bother offering ANY customer support after they screw you out of your ...
Here is my story: Installed the Orbi AC3000 12 days ago with firmward V2.1.2.16 and it had been stable. Woke up on a nice Sunday morning to find the entire home network down (including the 20 wired deviced out of 27 total). Rebooted the modem; nope. Connected laptop to modem; connection to internet OK. Rebooted router; nothing. At this point I removed the Orbi and reinstalled my old Netgear X4 router just to get internet access for a while. Later hooked the Orbi router back up; still not behaving. Rebooted the satallite; showed signs of life, but network down again. Unplugged the satellite from the ethernet backhaul; Problem located. Rebooted Satellite and let it connect using wireless backhaul; system back up and running. Hey, but I purchased this system specifically for the ethernet backhaul ! At this point I looked back to see what firmware I installed 12 days ago and realized I was the victom of a push update. Powered down the satellite and reconnected the ethernet cable and powered up; amazingly it works now... but I wasted several hours of a weekend. Is there a way to Op OUT of getting push firmware updates?
I was reading your message about lost time on Sunday fixing your orbi. It was like dejavu because the exact same thing happened to me and I did the exact same steps as you in the exact same order. There was one small thing that did not match your message, I lost time on the very next day Monday