NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
The 2.7.3.22 automatic update just bricked my Orbi system. Now what?
Everything was working fine with my Orbi system, until the router decided to update itself to V2.7.3.22. Now all the wired Ethernet ports are broken and no longer provide any connectivity. I don't see them in "attached device" anymore, and they are all offline. The wired backhaul stopped working and the satellite is now connected via radio.
I've already tried a factory reset, to no avail. I've seen many report of this problem around the Internet. Has anyone managed to solve it?
4 Replies
After a reset, did you pull the power adapter from the wall socket for 1 minute then back on?
Can you access 192.168.1.1 at ll in a web browser?
- If you cannot log into the router from the web page, you can try these steps on this page:
https://kb.netgear.com/000059633/How-to-upload-firmware-to-a-NETGEAR-router-using-TFTP-client
There is one difference I saw when I had to do it. In order to get the "flashing orange" light that indicates recovery mode, I had to hold the reset button during power up. After about 10 seconds I the light started flashing orange.
At that point I had to keep it pushed through the entire process.The WiFi still works so I can access 192.168.1.1 and the Internet via WiFi. The Ethernet ports are all broken though, and I have about a dozen devices connected via wired Ethernet.
Raptor_XP wrote:
The WiFi still works so I can access 192.168.1.1 and the Internet via WiFi. The Ethernet ports are all broken though, and I have about a dozen devices connected via wired Ethernet.
Could you humor me and report a few things:
- On the Orbi web interface at http://192.168.1.1
Click on the Advanced Tab
Click on the Blue Box under Internet Port titled "Show Statistics" and report how it describes the WAN and LAN ports. - If there are a dozen devices connected to the Orbi, then there must be at least one switch (maybe more?)
Many ethernet switches have tiny LED's on the ethernet jacks which indicate status (connected, rate, traffic, etc.)
What do the jacks that are connected to the Orbi display on their LED's? - Is it convenient to connect one of the ethernet devices directly to an Orbi LAN jack?
- What is the specific symptom that leads to the conclusion of "broken"? (message of "no internet"? unable to ping devices?, etc.)
Thanks
- On the Orbi web interface at http://192.168.1.1
