Every 4 to 5 minutes, my orbi RBR50 AC3000 system diconnects and connects the wifi on both the 2,4ghz and the 5 ghz band. I have the newest sw installed on the router and satelite. I bougth my orbi system last week, it has been like this the whole time. I know i have the configuration in order, but i think this is a hw problem Netgear has on several of their products. I'm gonna return the product, no more netgear for me. I have read lots of threads about the same problem in here, i have tried all the suggested solutions, none of the fixed my problem.

Unlikely to be a hardware problem. Use the paper clip method to do a full system reset of the Orbi. If you have the means to do a site survey using WiFi analyzer, I’d do that as well to ensure using the best available channel.

I did the paperclip thing, total reset the router and the satelite, and reconfigured everything, i still got the same issue. Wifi disconnects and reconnect every 4 to 5 minuttes. I have changed the channels on both 2,4ghz and 5 ghz, i have deactivated beamforming, MU-MIMO and fast roaming.The only advanced features i use is portforwarding and i have activated dynamic DNS since im running a server at home, because my ISP wont give a static ip. I forgot to mention when the Wifi drops, i stil got internet connection on my pc which is cabled.

I’ve seen something happen like that when the LAN side of the Orbi was using the same subnet address range as the host router. However logging into the management console would clear it up because the Orbi was able to detect the conflict. Symptom was same. Wireless devices wouldn’t connect reliably while wired seemed to work.

What can i do about it then, if this is a subnet thing? I have checked the logfiles when the wifi drops, cant see any error messages related to this error in the log files.

The LAN side subnet can be changed in the Orbi, if that's in fact the problem. Difficult to see from here based on the information given on the upstream connection of ISP and this server mentioned . The simpler the topology, the easier to isolate the problem

The wifi connections on my orbi system keeps dropping

22 Replies

gr8sho
Virtuoso
Apr 21, 2019
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Unlikely to be a hardware problem. Use the paper clip method to do a full system reset of the Orbi.
If you have the means to do a site survey using WiFi analyzer, I’d do that as well to ensure using the best available channel.
- gordongekko
  Aspirant
  Apr 22, 2019
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  I did the paperclip thing, total reset the router and the satelite, and reconfigured everything, i still got the same issue. Wifi disconnects and reconnect every 4 to 5 minuttes. I have changed the channels on both 2,4ghz and 5 ghz, i have deactivated beamforming, MU-MIMO and fast roaming.The only advanced features i use is portforwarding and i have activated dynamic DNS since im running a server at home, because my ISP wont give a static ip.
  
  I forgot to mention when the Wifi drops, i stil got internet connection on my pc which is cabled.
  - gr8sho
    Virtuoso
    Apr 22, 2019
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    I’ve seen something happen like that when the LAN side of the Orbi was using the same subnet address range as the host router. However logging into the management console would clear it up because the Orbi was able to detect the conflict. Symptom was same. Wireless devices wouldn’t connect reliably while wired seemed to work.
FURRYe38
Guru - Experienced User
Apr 22, 2019
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What Firmware is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?

What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials when wirelessly connected.

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?

Try enabling Beamforming and MIMO and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings

Try disabling the following and see:
Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).

gordongekko wrote:

Every 4 to 5 minutes, my orbi RBR50 AC3000 system diconnects and connects the wifi on both the 2,4ghz and the 5 ghz band. I have the newest sw installed on the router and satelite. I bougth my orbi system last week, it has been like this the whole time. I know i have the configuration in order, but i think this is a hw problem Netgear has on several of their products. I'm gonna return the product, no more netgear for me.

I have read lots of threads about the same problem in here, i have tried all the suggested solutions, none of the fixed my problem.
- gordongekko
  Aspirant
  Apr 22, 2019
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  FW is V2.3.1.48 on both satelite and router, this is the newest.
  
  The Mfr is Alcatel lucent, the model is G-11G-P
  
  My hose is about 350 Sq Ft, its about 25 feet between the satellite(i have only one) and the router, diffrent floor though, but its a wired connection.
  
  I have tried channel 1, 6 and 11 and auto on the 2,4Ghz band, and any unused channels on the 5Ghz.
  
  I have 2 wifi neighbours, pretty close to my house, but their signals are weak in my house.
  
  I have tried earlier to enable and disable beamforming, mimo and wmm, didnt change a thing either way, still drops the wifi.
  
  But now i have done all the configuartions you suggested, the settings is saved and im gonna reboot both the satellite and the router, and i had wifi for about 6 minutes with this configuration.
  - FURRYe38
    Guru - Experienced User
    Apr 22, 2019
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    25 feet maybe a bit too close, If you can try the RBS a bit farther out.
    
    If this still continues, try a full factory reset on the RBR and RBS and setup from scratch.

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The wifi connections on my orbi system keeps dropping