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marty_bent's avatar
marty_bent
Follower
Oct 08, 2018

TreeHue Christmas lights

I just purchased TreeHue christmas tree lights and they will not connect to my network. I tried them at a friends that uses Google Mesh and it connected. This is how I know the device works. It will only connect to 2.4GHz but I am set to automatic and I have 3 other device connect to 2.4. Please help

Troubleshooting

2 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Oct 09, 2018

    What FW is currently loaded?
    What is the Mfr and model# of the ISP modem the NG router is connected too?

    What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz. Try channel 10 as well. Try setting WPA security to WPA, then try WPA2 and AES only. As a quick test, disable WPA security on the Orbi and see if it will connect, then re-enable WPA security.

    Try disabling the following and see:
    MIMO, Daisy Chain, Fast Roaming, IPv6. Save settings and reboot the router and satellite(s).
    If you updated to recent FW v.210, try enabling Daisy Chain. Some have mentioned that this seems to be working in reverse order, enabling means disabled actually. So try this out as well.

    • Blanca_O's avatar
      Blanca_O
      NETGEAR Employee Retired
      Oct 14, 2018

      marty_bent

       

      We’d greatly appreciate hearing your feedback letting us know if the information FURRYe38 provided has helped resolve your issue or if you need further assistance.

       

      Regards, 
      Blanca 
      Community Team