NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Tried firmware update - troubleOrbi RBR50 with 3 RBS50 showing no internet and all showing magenta
Have RBR50 Router with 3 RBS50 Satellites. Everything was fine until tried latest firmware update to V2.3.1.60. Have rolled back but now showing no internet and all untis magenta.
Arrius surfbo...
Thank you - I proceeded to work on it late into the night. I reset the RB50 router/ap to factory and then started again. I ended getting it working with the V2.3.1.44 firmware which is what the orbi satellites also had. Then I tried to attach the satellite I had factory reset and I got the same response. It all looked good, attached then blue light (meaning good) and after about 1 to 2 minutes, it went magenta (bad). I gave up for the night - router/ap was working, satellites were not working but were plugged in yet turned off.
Overnight it apparently autoupdated to the new firmware V2.3.1.60 and was not working when I got up. I saw it had auto updated so I went on and rolled it back manually to V2.3.1.44 and got the router/ap working again. Then I checked the firmware page - the 3 satellites (which were connected but turned off) had also autoupdated to V2.3.1.60 !!!
Did the telnet into the router/ap to turn off the autoupdate as seen here https://community.netgear.com/t5/Orbi/Firmware-V1-12-0-18-Discussion/td-p/1320421/page/5
restarted all and it is still wanting to update to V2.3.1.60 - it is reporting the satellites are on that firmware so what the heck it isn't stable anyway, I updated the RBR50 router/ap to V2.3.1.60. Restarted all and it WORKED! Full internet wifi and wired from the router. Now turn on the satellites. All 3 reported as connected and good backhaul (wireless) in the dashboard orbilogin from the computer. The router/ap had an ip address within my system as an AP should. Each satellite had a separate IP address and all was great. Full internet speed.
On the app it reported the 4 pieces but everything magenta. But it was working! All smart things in the house started coming to life. Lovely.
10 minutes later. .. notice my phone has switched to LTE. Well it was good while it lasted.
At this time.
RBR50 is in AP mode with an IP address within my system. It is reporting good internet and I am connected to it via wifi while I write this (to the internet).
The 3 RBS50 satellites are all reporting good connection and backhaul. However they are all magenta and they are all on the SAME IP address. They are not sending wifi signal because several things that were connected are no longer as they can't reach the router.
The WIFI choices in my phone say that this network - which I am connected to via wifi on the computer I am writing this on- has no internet.
Internally, the things that can reach the router/ap are working with the network, switches, amazon echos etc. HOWEVER the phones and anything that was connected to a satellite is reporting NO INTERNET.
Very frustrating - any ideas appreciated.
mlkri wrote:
... It all looked good, attached then blue light (meaning good) and after about 1 to 2 minutes, it went magenta (bad)...
It's okay for each Satellite to switch between Blue and Magenta for short period of time. This is expected since it's acquiring IP address from the Router in this window. If it's still stuck at Magenta after 5mins, then it has failed. When that happens, your WiFi network is dead in the water. That often points to weak Backhaul between Orbi and Satellite. You could head over here to check out the backhaul signal and try to improve it.
Overnight it apparently autoupdated to the new firmware V2.3.1.60 and was not working when I got up. I saw it had auto updated so I went on and rolled it back manually to V2.3.1.44 and got the router/ap working again. Then I checked the firmware page - the 3 satellites (which were connected but turned off) had also autoupdated to V2.3.1.60 !!!
Did the telnet into the router/ap to turn off the autoupdate as seen here https://community.netgear.com/t5/Orbi/Firmware-V1-12-0-18-Discussion/td-p/1320421/page/5
Well, if you did this, it meant that firmware auto-update is still alive and kicking. It also meant that this method doesn't work for all users. However, there's another method to disable auto-firmware update via Orbi UI that can be found here. FWIW, my Orbi system did not auto-updated itself from 2.3.1.48 to 2.3.1.60 with this method.
restarted all and it is still wanting to update to V2.3.1.60 - it is reporting the satellites are on that firmware so what the heck it isn't stable anyway, I updated the RBR50 router/ap to V2.3.1.60. Restarted all and it WORKED! Full internet wifi and wired from the router. Now turn on the satellites. All 3 reported as connected and good backhaul (wireless) in the dashboard orbilogin from the computer. The router/ap had an ip address within my system as an AP should. Each satellite had a separate IP address and all was great. Full internet speed.
On the app it reported the 4 pieces but everything magenta. But it was working! All smart things in the house started coming to life. Lovely.
This is good news, because it implies that there's no wireless connection issue with clients and Orbi Satellites. We just need to fix the backhaul between Router/Satellites.
10 minutes later. .. notice my phone has switched to LTE. Well it was good while it lasted.
At this time.
RBR50 is in AP mode with an IP address within my system. It is reporting good internet and I am connected to it via wifi while I write this (to the internet).
The 3 RBS50 satellites are all reporting good connection and backhaul. However they are all magenta and they are all on the SAME IP address. They are not sending wifi signal because several things that were connected are no longer as they can't reach the router.
That's a sign of stale configs that are not being updated correctly between Orbi/Satellites. How did you setup your Orbi Satellites IP address? Is it via DHCP or IP reservation?
Can you provide a screent shot for Attached Devices if possible?
The WIFI choices in my phone say that this network - which I am connected to via wifi on the computer I am writing this on- has no internet.
Internally, the things that can reach the router/ap are working with the network, switches, amazon echos etc. HOWEVER the phones and anything that was connected to a satellite is reporting NO INTERNET.
Did you happen to see ! in the middle of the WiFi fan before it switches to LTE? This was a result of stale configs in the Orbi where it had trouble resolving MAC address to IP address quickly.
Try this:
Turn off all Satellites, while sitting next to the Orbi, turn the WiFi off on the phone for 5-10 minutes so that the Orbi will forget about it. Then turn it back on. If thing works well afterward, turn on the first Satellite and wait. Check the backhaul between Orbi/Satellite via Orbi App. If it's anything other than "green", move that Satellite closer/around until it's green. Then turn off WiFi on your phone and walk over that Satellite, turn on WiFi, and wait. If thing still works well, move on to the next Satellite, rinse and repeat.
Please reserve different IP address for each Satellite to help troubleshooting. These Satellites should have different IP address if your backhaul is not in trouble or in working order.