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Forum Discussion
TV's wont connect to new orbi router. Everything else does.
Opened case with ORBI customer support but have not heard back. Contacted spectrum - said to contact ORBI. Tried everything suggested through TV prompts and everything I could find online. Nothing ...
I was having the same problem as the other users...couldn't get my TV (Sony Bravia KDL-55EX720 U2) connected to my ORBI. I went through the steps outlined by GumDocCO and was THRILLED to learn that my TV could now connect. I've spent sooooo much time trying to figure out what was wrong. Thank you so much for posting this valuable information.
Enjoy. :smileywink:
beva wrote:
I was having the same problem as the other users...couldn't get my TV (Sony Bravia KDL-55EX720 U2) connected to my ORBI. I went through the steps outlined by GumDocCO and was THRILLED to learn that my TV could now connect. I've spent sooooo much time trying to figure out what was wrong. Thank you so much for posting this valuable information.
- Glad I could help. Why NetGear hasn’t fixed this issue is beyond me. Good luck to you!
Offering some additional experiences I've had about the "unable to connect to internet" scenario.
I like to use the hardware reset routine in the base and satellite (as opposed to using browser or smartphone app). After the the procedures complete with the requisite blue ring, I saw some of my devices being unable to connect.
The defaults Netgear chooses for the local subnet conflicts with many Arris and Pace routers. They both try to use 192.168.1.x. When logging into the web gui in browser, a message will popup the first time to tell user the router reconfigured the local subnet to 10.0.0.x, and once done all the connectivity issues clear up.
Also on the ISPs gateway or modem box, it's best to set that up to passthrough or bridge the connection to the Orbi. The installation videos provided by Netgear unfortunately make no mention of this, and could be suggested as an advanced setup step. My personal preference is to let the Orbi manage my home network traffic rather than just extending the network provided by the Arris device, which IMHO isn't very well designed for today's needs.
gr8sho wrote:
The defaults Netgear chooses for the local subnet conflicts with many Arris and Pace routers. They both try to use 192.168.1.x.
This is an inevitable consequence of putting two routers on one network. Both are trying to allocate IP addresses to things that you connect to your network. No surprise, then, that they get confused. At least Netgear's new stuff has the wit to know that you are trying to create a network with built-in conflicts.
You will find that 192.168.1.x. is an industry thing. Most router makers, for example, take the same approach. So you could say that Arris and Pace chooses the defaults that Netgear adopts.
The answer is to avoid having two routers on the network. That is usually a recipe for headaches no matter who chose the defaults.
The answer is to disable the router bit of everything else and allow one of those routers to manage things. An easy option is to put the Orbi into Access Point mode, as long as you are prepared to lose some of its routing features.
