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Forum Discussion
TV's wont connect to new orbi router. Everything else does.
Opened case with ORBI customer support but have not heard back. Contacted spectrum - said to contact ORBI. Tried everything suggested through TV prompts and everything I could find online. Nothing ...
Enjoy. :smileywink:
beva wrote:
I was having the same problem as the other users...couldn't get my TV (Sony Bravia KDL-55EX720 U2) connected to my ORBI. I went through the steps outlined by GumDocCO and was THRILLED to learn that my TV could now connect. I've spent sooooo much time trying to figure out what was wrong. Thank you so much for posting this valuable information.
Glad I could help. Why NetGear hasn’t fixed this issue is beyond me. Good luck to you!
Offering some additional experiences I've had about the "unable to connect to internet" scenario.
I like to use the hardware reset routine in the base and satellite (as opposed to using browser or smartphone app). After the the procedures complete with the requisite blue ring, I saw some of my devices being unable to connect.
The defaults Netgear chooses for the local subnet conflicts with many Arris and Pace routers. They both try to use 192.168.1.x. When logging into the web gui in browser, a message will popup the first time to tell user the router reconfigured the local subnet to 10.0.0.x, and once done all the connectivity issues clear up.
Also on the ISPs gateway or modem box, it's best to set that up to passthrough or bridge the connection to the Orbi. The installation videos provided by Netgear unfortunately make no mention of this, and could be suggested as an advanced setup step. My personal preference is to let the Orbi manage my home network traffic rather than just extending the network provided by the Arris device, which IMHO isn't very well designed for today's needs.
gr8sho wrote:
The defaults Netgear chooses for the local subnet conflicts with many Arris and Pace routers. They both try to use 192.168.1.x.
This is an inevitable consequence of putting two routers on one network. Both are trying to allocate IP addresses to things that you connect to your network. No surprise, then, that they get confused. At least Netgear's new stuff has the wit to know that you are trying to create a network with built-in conflicts.
You will find that 192.168.1.x. is an industry thing. Most router makers, for example, take the same approach. So you could say that Arris and Pace chooses the defaults that Netgear adopts.
The answer is to avoid having two routers on the network. That is usually a recipe for headaches no matter who chose the defaults.
The answer is to disable the router bit of everything else and allow one of those routers to manage things. An easy option is to put the Orbi into Access Point mode, as long as you are prepared to lose some of its routing features.
michaelkenward wrote:
This is an inevitable consequence of putting two routers on one network. Both are trying to allocate IP addresses to things that you connect to your network. No surprise, then, that they get confused. At least Netgear's new stuff has the wit to know that you are trying to create a network with built-in conflicts.
You will find that 192.168.1.x. is an industry thing. Most router makers, for example, take the same approach. So you could say that Arris and Pace chooses the defaults that Netgear adopts.
The answer is to avoid having two routers on the network. That is usually a recipe for headaches no matter who chose the defaults.
The answer is to disable the router bit of everything else and allow one of those routers to manage things. An easy option is to put the Orbi into Access Point mode, as long as you are prepared to lose some of its routing features.
Users that have Fiber with a standalone ONT box can use the Orbi as the single standalone router. There's a rather well known hack to allow bypassing ISP gateway box.
However in some cases like copper DSL, VDSL2 in my case, there is no option to bypass the gateway so stuck having it in the middle. That's why I'm in favor of setting up the connection to the Orbi in passthrough or DMZ mode, to get it as close to a proper bridged connection as possible. Seems to work reasonably well.
Also some of the ISP gateways are used to deliver IPTV traffic. But I can see the writing on the wall and it will go the way of the dodo in the not too distant future which will be a welcomed simplification of the network topology.
I havn't tried just running the Orbi as an Access Point mostly because the host router is so buggy I prefer not to use it at all. The Arris device I have gets firmware updates almost as fast as the Orbi and it's never any fun. And who wants to pay $300 for a fancy access point anyway.
One thing that the Orbi should be doing, if you reset and walk the setup wizard, if it sees that there is already a device using the NG default IP address, it should automatically avoid using it and change it's own default IP address to something else. If it's not, then NG should be made aware of this. This auto detection of default IP address should be working.
gr8sho wrote:
Offering some additional experiences I've had about the "unable to connect to internet" scenario.
I like to use the hardware reset routine in the base and satellite (as opposed to using browser or smartphone app). After the the procedures complete with the requisite blue ring, I saw some of my devices being unable to connect.
The defaults Netgear chooses for the local subnet conflicts with many Arris and Pace routers. They both try to use 192.168.1.x. When logging into the web gui in browser, a message will popup the first time to tell user the router reconfigured the local subnet to 10.0.0.x, and once done all the connectivity issues clear up.
Also on the ISPs gateway or modem box, it's best to set that up to passthrough or bridge the connection to the Orbi. The installation videos provided by Netgear unfortunately make no mention of this, and could be suggested as an advanced setup step. My personal preference is to let the Orbi manage my home network traffic rather than just extending the network provided by the Arris device, which IMHO isn't very well designed for today's needs.
- Not sure I remember seeing this happen when doing from smartphone. With web browser, as soon as you sign into the router the conflict is immediately detected and changed on the fly, even if using the hardware to perform initial setup.
