Unable to Connect

Question

I am unable to reconnect my Orbi Mesh router to Modem, I cannot see the orbi in my connections on my phone ? Help !!&nbsp;

plemans · Answer

1. What modem are you connected to?2. You can try hardwiring into the orbi for setup.&nbsp;3. Maybe it was a refurb/renewed/used unit? If so, try factory resetting it. Push and hold reset for 7-15 seconds while its powered up to get back to factory.&nbsp;

JPFox · Answer

I was finally able to see the Orbi on my phone but it was not connected to the internet, So I Rebooted my Modem again and now I cannot see it Now, So .. I hit the Rest button on the Orbi, Still not able to see the Orbi Network on my phone ?

plemans · Answer

have you tried hardwiring into it for ease of setup?

michaelkenward · Answer

JPFox&nbsp;wrote:
I was finally able to see the Orbi on my phone but it was not connected to the internet, So I Rebooted my Modem again and now I cannot see it Now, So .. I hit the Rest button on the Orbi, Still not able to see the Orbi Network on my phone ?
&nbsp;

Remember that you have to do things in the right order. (See the set up guide.)
&nbsp;
Be sure to restart your network in this sequence:

Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it connect.
Turn on computers and rest of network.

&nbsp;
And, as plemans says, try to do things with wired connections rather than over wifi.

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Unable to Connect

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