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sinhaanish's avatar
sinhaanish
Follower
May 29, 2020

Unable to enable remote access - Registered to another account

When I am trying to enable remote access it syas "This netgear device is already registered with another account.

I bought it from Amamazon yesterday. Please help

 

Thanks

 

Anish

8 Replies

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  • CrimpOn's avatar
    CrimpOn
    Guru
    May 29, 2020

    This does happen when a product has been returned to Amazon and resold.  What seems to work best is to send a private message to one of the system moderators (by clicking on their "at name", such as Blanca_O  They all have that "N" after their name.)  Netgear prefers that customers not put private information on the public forum, so in the private message you can give the details, i.e.

    • Who you are (name, address)
    • Serial number of the Orbi
    • When purchased from Amazon

    My guess is the minions at Amazon who process returns have no convenient method to determine if the product got "registered" before being returned.

     

    Good Luck

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    May 31, 2020

    Hi sinhaanish

     

    I have sent you a message. Please check your inbox.

     

    Regards,
    Blanca
    Community Team
     

    • Entnx's avatar
      Entnx
      Aspirant
      Aug 23, 2020
      Having similar issue. Was working fine till after the update when I started getting the message the device is already registered to another account.