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HenryWinchester's avatar
HenryWinchester
Tutor
Jun 05, 2018

Undesired Traffic

I am downloading huge amounts of data from 152.195.12.171.  I know this only because my ISP sent me a high usage warning.   I cut the Orbi RBR50 out by disconnecting the Internet cable from it, c...
Troubleshooting
  • HenryWinchester's avatar
    HenryWinchester
    Tutor
    Jun 06, 2018

    Thanks for pointing to the most recent post about a possible download loop to the netgear updates site.  Sounds like my problem.

     

    I did not employ your latest suggestions, partly because I fear they are beyond my novice-level ability, and partly because the last test I ran was to disconnect EVERYTHING from the router except the Internet cable and ran it that way for 2 hours.  Checked with my ISP afterwards and the downloading continued, so I am convinced the problem has nothing to do with my desktop or any other device--the router itself is doing this.

     

    My problem began on April 28 and was only noticed by my ISP when he did his monthly "who went over their data limit" check.  This problem can't be just mine, so I'm wondering how many others will be chiming in with the same problem in the near future since it has been just over a month.

     

    I'm beyond my complimentary tech support help period and I'll be hanged if I am going to pay them to inform them of a problem with their product that I have not caused.  I may pursue warranty replacement, but I suspect any replacement product will exhibit the same problem.

     

    Thanks for all of the suggestions--I will continue to watch the discussions.  In the meantime, I've run out of grace with my ISP and will have to disconnect the router.

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Jun 06, 2018

      You might try the blocking suggestion and see if this help any when you get sometime. Ya, this seems to be something going on with the Orbi router. Should not be happening.

       

      DarrenM

    • randomousity's avatar
      randomousity
      Luminary
      Jun 06, 2018

      So, I haven't seen anyone else mention this, though it seems like FURRYe38 was maybe alluding to it. Is it possible you have a rogue device on your network? E.g., a device belonging to a neighbor (roommate, family member) is connected to your wifi, and this device is the one sucking up all your data? This could explain why the excessive download only happens when the Orbi is connected to your ISP, and not when you bypass the Orbi. Changing the SSID and wifi password (or even only one or the other) would prevent devices from connecting wirelessly. You could look at Attached Devices under either Basic, or Advanced > Administration
      and see all the connected devices, and you may find one you can't identify, which could be the culprit, rather than the Orbi itself. Changing either the SSID and/or wifi password would be a way of testing where the traffic is coming from, as the rogue device wouldn't be able to connect after the change.

      • HenryWinchester's avatar
        HenryWinchester
        Tutor
        Jun 06, 2018

        Thanks, that was one of the first things I checked for.  All of the devices connected were known to me.