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Forum Discussion

Retired_Member's avatar
Retired_Member
Jul 18, 2020

Unregister me from remote management

I sold my RBK 50 and the new owner says I'm still registered for remote management. How to remove this so he can access remote management. My serial number is 4PMH835909721

7 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Jul 18, 2020

    Please don't post serial numbers to units in public forums.

    Please contact NG support and they should be able to help you with this. 

    https://www.netgear.com/support/#

    Retired_Member wrote:
    I sold my RBK 50 and the new owner says I'm still registered for remote management. How to remove this so he can access remote management. My serial number is 4PMH835909721

     

    • Retired_Member's avatar
      Retired_Member
      Jul 18, 2020
      NG support will not assist because the product is out of the warranty period. I can't even submit a ticket. This has been an ongoing issue with this company. I am not understanding why after a reset you still are connected to the router. There are saying some rep with the model number and serial number can unregister the device so the new owner can use it. Can anyone assist besides telling me what not to post.
      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Jul 18, 2020

        Try contacting a forum moderator. We forum users are volunteer here and don't have any access to NG recources so not much we can can help with. Sorry about that.

        Blanca_O 

         

        Good Luck. 

  • schumaku's avatar
    schumaku
    Guru - Experienced User
    Jul 19, 2020
    Retired_Member wrote:
    I sold my RBK 50 and the new owner says I'm still registered for remote management.

    Where does the new owner see that the remote management is registered to you? Guess somebody is mixing here the non-transferable Netgear product registration with the account the App based remote administraton is registered to...

     

    Retired_Member wrote:
    How to remove this so he can access remote management. 

    A factory reset does break the registration of the device for the remote administration. The router has no more association to any account at that point. To start use the Nighthawk App the new ower requires a Netgear account, enabling the remote administration from the local [W]LAN will bind the router to that new account.