NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Using Gmail with an Orbi setup
I have managed to install Orbi in the house and wifi is working fine. However I am not getting my emails through Gmail. There is lots of technical speak about this but can someone please point me in the right direction to fix this (as an amateur) . All my family use Gmail so I will be sending the Orbi system back to Amazon if I do not get a fix for this today.
I'll have to keep watching this forum AS I CANNOT READ MY EMAILS!
Sean (unhappy!)
All
I appear to have fixed the problem but don't ask me how. Everyne seemed to be suggesting I was have a dns problem. So I changed one of the dns switches in the Orbi app and suddenlt everything is working again including Gmail.
My thanks goes out to eveyone who took the time to respond to my issue and point me in the right direction. I don't understand any of these issues any better than before but it was the multiple suggestions regarding dns issues that made me look at my profiles and change the dns settings.
Thank you all. Without you I would have sent back the Orbi system to Amazon (to my/our detriment!).
Sean
20 Replies
- So the only websites that you couldn't go to is mail.google.com ? Can you access all other sites? Including Google one like photo.google.com. Also what about other devices like smartphone can they access those sites while connected to wifi?
And also tell us how your Orbi is connected to the internet? Is it in router mode or AP mode.Hi Orbiman
It's worse than trying to get to the site for Gmail, I can't even get Gmail on my iPhone or any other app that is getting wifi from the Orbi. That includes Outlook on Windows 10.
The Orbi is is acting as my router (I used it to replace the Tilgin router supplied by our broadband supplier.
It just seems as if Gmail is ythe only problem we are having but it is all our email addesses that are effected.
Many thanks
Sean
- Only thing I could think of since it is one isolated site meaning there is something blocking it.
First open dos window use the window cmd command after opening try to command ping Gmail.google.com see if u get a response. Then try ping 172.217.3.46 that should be IP address for Google mail. Let us know what get
I am thinking your dns or something is wrong like a blockPing Gmail.google.com
64 bytes from 146.112.61.106: icmp_seq=23 ttl=58 time=17.155 ms
64 bytes from 146.112.61.106: icmp_seq=24 ttl=58 time=16.361 msPing 172.217.3.46
64 bytes from 172.217.3.46: icmp_seq=1 ttl=49 time=90.913 ms
64 bytes from 172.217.3.46: icmp_seq=2 ttl=49 time=88.877 ms
64 bytes from 172.217.3.46: icmp_seq=3 ttl=49 time=89.275 msYou have a strange problem. It could be related to the router's MTU size. Are you on a PPOE connection, or using some kind of VPN?
To check, try pinging using different packet sizes and the "do not fragment" bit set. It's the same test you just did with a couple options added.
See this: https://kb.netgear.com/19863/Ping-Test-to-determine-Optimal-MTU-Size-on-Router
- You have a strange problem, your computer seems to be able to ping website. You in theory should be able to access Gmail website. You sure you didn't accidentally blocked the website using some software or dns?
Hi OrbiMan
How can I find out if I have accidently blocked the site with software or dns?
Sorry I'm a complete amateur so this sort of question is beyond me. I quite agree with you that I may have accidently switched something on or off without knowing what I was doing.
Kind regards
Sean