Using Router Configured as Access Point Cannot see Satellites in web browser application

As I have mentionned the backhaul is hardwired meaning that all satellites and the router are plugged in the network via a switch... a netgear switch :-(

So yes I understand, actually I knew, I could update the satellites via a direct connection but my question is: why can't ther Web app see the satellites?

Thanks

Simon

Yes, they are managed switches. NG calls them "Smart Managed Plus". They have some basic management capabilities but not all the bells and whistles that come with their "Smart Managed Pro".

 

In any case, I just checked and it seems that IGMP snooping is enabled by default on those switches and it looks like it can be disabled. I'll give it a try for sure and keep you posted on the progress... or lack thereof! :-)

 

Many thanks

 

Simon

Good Morning FURRYe38,

 

well, the news is not very good. In fact, it's not good at all.  As you can see from the attached picture, the satellites show up as attached devices, not as satellites. Additionally, the show up as 3 different networks, all bearing the same name for some devices. So, I tried hooking up the router and satellites as in the pictures from that article I cited earlier, ie router to switch via LAN port just as the satellites. Well, the result is not good. No laptop, no phones, no tablets, no streaming music system, nothing can pass the "obtaining IP address" step in the logon to the network process. My laptop could not even open the web app whether plugged into a LAN port of the router or even plugged into the Ethernet port. Windows was telling all the while that I was connected to the network AND had internet access. Frustrating at best. So, right now I have turned off the satellites and I am running only the router, still in AP mode, but plugged into the switch via its Ethernet port. Not ideal but at least I have something to work with.

 

I did get the manufacturer and model of my IPS modem. It's a Hitron CDA-RES. More here: http://www.hitron-americas.com/product/cda-res/

 

So, anyone has any idea of what direction to point me into? I sure can use the help!

 

Thanks

Simon

 

Thanks FURRYe38,

 

I will try and connect 1 satellite directly to the LAN ports of the router and report on the result. My guess is that it will show up fine. I'll try that tonight and report as I go. If you're available we can try different things "live" and see what happens.

 

When I first installed the satellites one at a time with the wireless backhaul after resetting each to factory default, I could see the satellites properly registered with a wireless link in the top of the web app window in the satellite section of the page. Once I went to the wired backhaul with the router connected to switch via its ethernet port, the satellites appeared as you saw in the picture attached with the previous reply but at least I had a stable wireless connection. Then all hell broke loose when I went to the connection suggested in the article from NG. I must say I am a little lost and I tryedtechnical support but I can't even get the request for assistance to register. Thoroughly frustrating. 

 

Many thanks

 

Simon

Well, actually I may have an older NG 4-port switch lying around somewhere. But I don't want to go there. I bought Netgear switches BECAUSE I was going to purchase the ORBI mesh and figured that they'd work together. Anyway, let's wait and see what happens when I try the direct connection. But let's face it, it would not be very good news, now would it? Plus I can't seem to get to anyone from technical support. This is all turning into a nightmare because at 225.00$/switch and well north of 600.00$ for the ORBI mesh, I truly was expecting better.

 

I wish someone from NG would chip-in this conversation and not have to bother you with all this.

 

Thanks FURRYe38 and I'll let you know later tonight what happened with the test.

 

Best Regards

 

Simon

I invited Darren to join the conversation but it appears we have no luck as of now :-( Maybe later?

 

Simon

Hello FURRYe38

 

the attached picture speaks for itself :-( Of course the satellite appears correctly when plugged in directly.  DarrenM has offered to hook me up with L2 support. Thanks for the name. I'll send him the requested info and see.  I'll update the situation as it goes. We'll know more soon!

 

Best regards

 

Simon

Got a hold of DarrenM yesterday. Sent him my coordinates and described the problem. I am hoping to get a call back from someone at NG soon. I may be able to test with a non-managed switch over the weekend. We're still living in boxes and we have loads of stuff to do to get the house operational, but I'll try and get something done in order to keep moving forward on this problem.

 

Ciao

 

Simon