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Forum Discussion
V2.5.1.16 connectivity issues
Since updating to V2.5.1.16 on RBR50 and satellite, I am having brief moments of network disruption experienced by all devices on the network. My husband and I will be on our laptops while music is streaming on our tv and all devices will experience a brief period of no connectivity. All devices show full strength connectivity before the interruption.
Sometimes the devices still show connection to the network even though no data seems to be flowing. In these times, I try to connect to Orbi's admin page, but cannnot reach it (times out). When I am able to get data again and view the Orbi logs, I will see the reconnection of devices immediately after the momentary connection blip, which suggests the devices did indeed lose connection.
I have not had any connection issues in the 3 years of owning the Orbi and there have been no new devices added to the network in the last few months. Something is broken, but I don't know what.
31 Replies
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-routerWhat channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).
Has a factory reset and setup from scratch been performed since last FW update?
Press the back reset button for 15 seconds then release.- Like the original poster. I bought the rbr50+satellite yesterday after realizing my netgear nighthawk x6s throughput maxed at 320mbdn with ethernet. Before purchase, I had my wifi company tech out to check all lines. He tested before and after router and found that the router maxed at 320mbdn I have fiberoptics, 750mbdn. Upon initial hookup the Orbi was great--signal great, throughput great. The issue is the network dropped every hour or so. I am only using wifi, no ethernet connections. Distance 25 feet, 2 walls. Started a chat with Orbi tech, he found out I had v2.3.5.30 (this is what the orbilogin.net says is newest update). Got disconnected when Wifi network dropped. Called back, went through spiel with "Elsa" (no ticket number from first tech-"Alfredo") and got dropped at installing the updates to v2.5 1.16. I did the satellite first, then router. No change. still dropped network every hourish. Went to bed. Got up, network dropped. Unplugged router and satellite. Even though the fiber optics doesn't have a modem per se, I unplugged the reset/plug waited and then replugged it in then hit reset. I then plugged in the router, waited for connection, then added the satellite. Still dropped. I then turned off those things recommended to be turned off (20/40, daisy chain, fast roaming) and turned on things recommended to turn on (2.4 set to channel 6, beamforming, mimo). Some of those were already in recommended position.
I have not done factory reset and setup since I updated the to version 2.5.1.16.
Any advice as to what to do next?Although the symptoms appear identical, the cause may not be.
- Which ISP provides this fiber ONT?
- When the internet connection "drops", it gets restarted if the Orbi is powered off and back on, correct?
- The next time it drops, can you try opening the Orbi web interface (http://orbilogin.net) and on the Home Page, click on Internet, and on the next page, click on the "Test" box at the top of the page. Does this restore the internet connection?
- It would be interesting to know if these internet "drops" correspond in any way to the DHCP lease from the ISP.
On the Orbi web interface, the Advanced Tab, click on the box "Connection Status" and record
* How long the lease time was, and
* When the lease is set to expire.
It would be fascinating to see if the internet connection drops just when the DHCP lease expires.
I am the original poster. While the issues were present for 3 days after the update, they seem to have resolved on their own with no apparent changes.
- Congrats, Jeremiah! Did you do anything to the orbi--the things that were recommended above?
My orbi reset at 10pm (I was on) and 2:35am, according to the log. I will exchange this one and be patient (after updating to latest firmware). Thank you all for your help.
