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AwesomeQA's avatar
AwesomeQA
Apprentice
May 19, 2022

Video buffering and slow internet with firmware 2.7.4.24

Hello,

I did hard reset for sats after the update, then hard reset for the RBR50 V2.

This is the worst firmware update, I got video buffering, and slow images load.

 

I reverted back to V2.7.3.22 and all is ok now.

 

7 Replies

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  • plemans's avatar
    plemans
    Guru
    May 19, 2022

    1. what modem/gateway is it connected to? 

    2. what devices are having issues? 
    3. is it specific streaming services? 

    4. the devices having issues, are they connected to the 2.4ghz or the 5ghz? 

    5. how far from the router or satellites are the devices with issues? 

    • flbchbm's avatar
      flbchbm
      Aspirant
      Jun 10, 2022

      I have the same issue.  It is EVERYTHING connected to the network, wired or not.  2.4 and 5g

       

      Both wired TIVO boxes have slowed down streaming.  Their commercials that start before a recorded program will not even load now.  

       

      All Ring camera video is pixelated and it takes almost the whole video recording to show clearly.  It constantly says Poor Internet Connection.  Duh.

       

      Phone and tablet are slow trying to do anything via wifi.  I have 3 satellites that have not moved.  I haven't moved, my house hasn't moved.  Only the firmware moved.  Location has nothing to do with it.  Please don't point at that.  Nothing changed except the firmware update and IT WAS IMMEDIATE.

       

      This is horrible and total BS....they probably want us to upgrade, ala iPhone style....slow it down and people will buy new stuff.  Sorry to be cynical, but HOW COULD THEY RELEASE THIS UPDATE?!!  I don't have time to fix THEIR mess.

       

      I want to know how to roll back to previous version?  I have no choice but to do so.

  • KevinLiT's avatar
    KevinLiT
    NETGEAR Moderator
    Jun 10, 2022

    Hello flbchbm,

     

    Welcome to the NETGEAR Community!!

     

    I understand that you are having stability issues with firmware v2.7.4.24 for your Orbi system.

     

    Please check your PM.

     

    I look forward to hearing from you!!!!

     

    Best,

    Kevin

    Community Team