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sherveyjeff's avatar
sherveyjeff
Apprentice
Jan 08, 2019

WIFI "Authentication Error Occurred" RBR50 Orbi AC3000 with Samsung S8 Active and now Note 9

I've been having ATT Samsung S8 Active wifi issues for about a half of year now. I get a WIFI "Authentication Error Occurred" almost daily when at home moving around the house or when leaving and coming back to the house. It never automatically reconnects. The only way it will reconnect is if I turn the phone WIFI off and then back on. That always fixes it. But within the next day, the issue will come back.  I can always tell as I see my WIFI signal on my phone with an exclamation next to it.  Now my son just upgraded to an ATT Note 9 a month ago and has been having the same exact issue.
I have 3 ORBI's at my house... RBR50 and 2 RBS50's. (One is wireless backhaul the other is wire attached) One on each floor all with the latest firmware. My cell phones have all the latest updates.
We have 2 other cell phones in-house "Apple" and they don't have these issues.
I've tried the obvious troubleshooting steps.... forget the WIFI networks and re-add them on cell phone. I even cleared the Android cache on one of them.
I don't have any of the non-default WIFI settings like (Beamforming/MU-MIMO/Enable Fast roaming).
About the only change was:  I unchecked "Enable 20/40 MHz Coexistence".
I have about 40 devices on my network and none have any strange issues.
400-500 MBs download speeds via Spectrum Internet.
Is this an ORBI issue or a Samsung issue?

7 Replies

  • What FW is currently loaded?
    What is the Mfr and model# of the ISP modem the NG router is connected too?

    What is the size of your home? Sq Ft?
    What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.

     

    What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
    Any Wifi Neighbors near by? If so, how many?
    What WPA security modes are you using? Try using WPA and AES only...

     

    Beamforming should be enabled. 

    Disable the following and see:
    MIMO, Daisy Chain, Fast Roaming, IPv6.  Save settings and reboot the router and satellite(s).
    Disney Circle: https://community.netgear.com/t5/Orbi/WARNING-Firmware-2-2-1-210-is-junk/m-p/1667485/highlight/true#M45926

    If you updated to recent FW v.210, try enabling Daisy Chain. Some have mentioned that this seems to be working in reverse order, enabling means disabled actually.

  • A guess about a couple of things with Galaxy S8 and S9
    Sometimes Bluetooth "on" interfers with wifif connection on these devices. Not the most common authetication error, but try to eliminate this as a problem. Try it for a few hours with Bluetooth off. 
    Try rebooting the router of course, but since this is happening frequently this may not be the solution. Rebooting the router may only be a temporary fix reassigning IP addresses.

    Forgetting and reestablishing your network connections assigns new IP's and you get connection.so this may be why you can connect after going through the gyrations.
    The most common problem is with IP assignments. One thing first. On the phone under connections > advanced I would turn off WiFi power saving mode, if on.

    In Orbi look to see what IP assignments are given to the Samsung Phone. There may be a conflict. See if any device is using 192.168.1.100. That can be a clue to what is going on. Even if when you look there are no conflicts, I would give my phone and your son's Note fixed IP addresses. With 40 devices on your network there may be an issue with tthe Galaxies and conflicting IP assigments. 

     
     
     
     
     
     
    • sherveyjeff's avatar
      sherveyjeff
      Apprentice

      I'll try the Bluetooth off tweak and see how it goes.

      Since the Galaxy S8 Active has been having the issue for a least 6 months - rebooting the router - should not be the issue.

      I did assign an IP address reservation for my Galaxy S8 a few months ago.  10.0.0.191.   It didnt help at all.

       

      • Chuck_M's avatar
        Chuck_M
        Mentor

        That is an odd IP address for a local network.

         

        Can you check the IP address of a device on your network that is working and repost both a working IP address and the static IP you are assigning?