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Nisheel's avatar
Nisheel
Aspirant
Dec 26, 2017

Wifi goes OFF everytime I reboot the router

When i reboot my router the wifi network goes off (see the attached screenhot).

Also network password is a 10 digit password mix of alphabets, numbers and special characters but the admin screen only shows the 1st 2 and last 4 characters of the password.

I've noticed only when i renter the password and reboot or save in the admin screen, does the wifi network become available again.

 

Is this a firmware issue? I am on 2.1.1.16

15 Replies


  • Nisheel wrote:

    When i reboot my router the wifi network goes off (see the attached screenhot).

    Also network password is a 10 digit password mix of alphabets, numbers and special characters but the admin screen only shows the 1st 2 and last 4 characters of the password.

    I've noticed only when i renter the password and reboot or save in the admin screen, does the wifi network become available again.

     

    Is this a firmware issue? I am on 2.1.1.16


    I have the same issues since a few days...

  • I have the same exact issue. Orbi 2.1.1.6 broke my system. Wireless broke after update. Could not turn it back on without factory reset. Any changes i made after reset would break wifi again. I went back to the previous firmware, 2.1.1.2 for now.

     

    • aaz's avatar
      aaz
      Virtuoso

      I would say your firmware was not updated properly in the first place. You have a broken config and the lower firmware is just masking it. You should update all over again taking care to update satellites first and then the Router after with the proper firmware for each device.

      If it's still broken you need to reset to factory defaults and re-setup everything.

      • I have the same exact issue...I have spent over 2 hours with Netgear Support.

        • Factory Reset both Router/Satellites - Firmware v2.1.1.16
        • Went through the whole process of setting it up - But once you make any changes - Bam Wifi stops
        • Factory Reset both Router/Satellites - Firmware v2.1.1.12 (hard wired)
        • Went through the whole process of setting it up - Again make one change - Bam wifi stops
        • Factory Reset both Router/Satelllites - Upgrade back to current v2.1.1.16 (hard wired)
        • Then support had me go in to Advance Setup - Wireless Setup and uncheck both - Enable Wireless SSID (2.4/5Ghz) - Apply and Close current page.
        • Wait 2 mins - Go back into Advance Setup - Wireless Setup and re-check both SSID options again
        • Still showing Warning no wifi even though SSID is enabled.

         

        Still working with Support but will update if I get any further. 

         

        -------

        UPDATE: There have been several others have

  • Ran into this when moving my router.  It appears that since the 2.1 firmware on power cycle some special characters in a wireless key/password will be dropped thus with the potential for not meeting the complexity requirement for the radios to be turned on.  If you are having this problem you can verify that your wireless password is displayed as being too short.  If you reapply your preferred wireless password the radios will be enabled at least until power cycle as the password will again be truncated and considered invalid.  Making matters worse this also appears to be true for the satellite(s).

     

    I fixed this by downgrading to 2.0 and disabling auto upgrade via telnet but it was very time consuming since it wasn't easy to get the satellite to connect due to the above.  What probably would have been easier is to change the wireless password to one that displays correctly after being applied but it didn't come to me after being almost finished with the downgrade.

    • Nisheel's avatar
      Nisheel
      Aspirant
      IT_fooly This is exactly what is happening. The network key displayed on the admin page is shorter than what I had set. If I re-enter it and hit Apply the Wifi starts working again !

      It is awful that #NETGEAR releases firmware that is so poor in quality. Sad for such an expensive product for a user to go thorugh complex troubleshooting issues. 


      IT_fooly wrote:

      Ran into this when moving my router.  It appears that since the 2.1 firmware on power cycle some special characters in a wireless key/password will be dropped thus with the potential for not meeting the complexity requirement for the radios to be turned on.  If you are having this problem you can verify that your wireless password is displayed as being too short.  If you reapply your preferred wireless password the radios will be enabled at least until power cycle as the password will again be truncated and considered invalid.  Making matters worse this also appears to be true for the satellite(s).

       

      I fixed this by downgrading to 2.0 and disabling auto upgrade via telnet but it was very time consuming since it wasn't easy to get the satellite to connect due to the above.  What probably would have been easier is to change the wireless password to one that displays correctly after being applied but it didn't come to me after being almost finished with the downgrade.