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Forum Discussion

AshrafulHasan's avatar
AshrafulHasan
Aspirant
May 09, 2020

WiFi range is very poor on my Orbi RBR20

Hi.   I have a RBR20 router and no satellites. The WiFi signal of the router is poor. I have downloaded and ran the WiFi through the Netgear WiFi Analytics app. The result is attached. What's surpr...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
May 11, 2020

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

 

Building materials like brick will impact wifi signal on any wifi router. What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router

 

AshrafulHasan's avatar
AshrafulHasan
Aspirant
May 11, 2020

Hi.

The Orbi firmware version is 2.3.5.36.

The manufacturer of the ONT device seems to be an obscure local company but the model number written is FD600-504G-HR220.

I do not have any satelites - just the RBR20. I appreciate that bricks can cause disruptions but that doesn't explain the poor signal from 10 inches away from the router?

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    May 11, 2020

    What wireless devices are you using?

     

    What speeds UP and down do you with wired connections?

     

    Try updating the RBRs FW and see:

    https://community.netgear.com/t5/Orbi/RBR50-RBS50-Firmware-2-5-1-16-Update/m-p/1897955/highlight/true#M89460

     

    First manually download the RBS and RBR FW files from here.

    Unpack the FW from the .zip files.

    Use a wired PC for this process. Safari(Mac), IE11(Windows), Firefox or Opera browsers are recommended.

    Log into the RBRs web page and send the FW file there first.

    Factory reset the RBR and setup from scratch. After makeing sure the system works after setting up, be sure to make a backup configuration to file for safe keeping. This saves time if a reset is needed again.

    • AshrafulHasan's avatar
      AshrafulHasan
      Aspirant
      May 16, 2020

      Hi. 

       

      What wireless devices:

      - 4 iPhones

      - 1 iPad

      - 2 Android Phones

      - 1 wired Surface Pro 3

      - 1 Apple TV

      - 1 Alexa

      - 2 Smart TVs from Sony & LG

       

      On the wired connection I am getting the following:

      Ping - 2ms

      Download - 48.11 Mbps

      Upload - 23 Mbps

       

      I have updated the FW of the RBR20 - With that the WiFi performance has not changed at all.