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RegDawg's avatar
RegDawg
Apprentice
Apr 04, 2018

Will Not Factory Reset

All of a sudden today my Orbi router stopped working. After searching it looks like a firmware was inadvertantly released? Well now I can't reset the main router. Sticking a pin in the reset button for 20+ seconds does nothing. Also just unplugging and plugging it back in does nothing. I don't know what else to do. 

 

Purchased this back in Nov 2017. Can someone help?

Troubleshooting

8 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Apr 04, 2018

    Can you access the UI, you can do a factory reset in the routers web page. "Erase" Found under Advanced/Advanced Settings/Backup.

     

    What FW version is loaded on the router?

    • RegDawg's avatar
      RegDawg
      Apprentice
      Apr 04, 2018

      How can I access the UI if I can't connect to its wifi? Hard connection? Right now it doesn't even look like its booting up. The green light on the back is green but not even the LED's blink if I try turn it on/off. 

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Apr 04, 2018

        Connect ethernet wired PC to the back of the router and see if you can log into 192.168.1.1.

        Check the PCs networking settings to see if it's getting an IP address from the router.

         

        Are you sure your feeling the back button push in? Should be a quick bump when you push it in then bump when you let go.