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Forum Discussion
Wireless devices Do not have internet service but show as connected to Orbi RBR50
My Orbi RBR50 (v2.7.4.24) appears to be functioning properly but none of my wireless devices have an internet connection. I can see all the devices in the connected devices list. I have reset everything starting with the modem (Spectrum internet service), the router and the satellites. This just started a couple of days ago. Spectrum installed a new modem and everything worked for a couple of days and now nothing can connect. My hard-wired devices operate properly. Looking for some direction on how to troubleshoot this issue.
4 Replies
Do you use the Orbi 'app' or the web interface to administer this system?
When devices 'connect' and are assigned IP addresses but cannot get internet access, this can be a sign that Access Control has been enabled on the system (either on purpose or by accident).
Does the app Device Manager show a green slider under Allow Access for every device?
Does the web Attached Devices page show each device as "Allowed" rather than "Blocked"?
Does this system have Smart Parental Controls enabled?
p.s. Although Netgear has not set the Firmware Update feature to detect it, there is newer firmware for the RBR50, v2.7.5.4.https://kb.netgear.com/000065539/RBR50-RBS50-Firmware-Version-2-7-5-4 If you want to, this firmware can be downloaded and manually installed on the satellites and router:
I doubt very much that this situation is caused by the firmware release, but one of the first things people always recommend is, "update to the latest firmware". Your choice.
I do have Access Control enabled and all devices are allowed.
Smart Parental Control is not enabled.
Thanks for the firmware update link. I will apply those.
Today my router decided to show its hand. In Access Control, the devices had been showing 'Allowed'. Today a number of devices are showing 'Blocked'. I am unable to change them to 'Allowed'. I have turned Access Control off. Why has my router decided to lose its mind? I'll do a search first but looks like I will need to start a new thread.
