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Forum Discussion

Rafaz's avatar
Rafaz
Initiate
Nov 17, 2019
Solved

0 days remaining

Hi all, can someone help me with my router. I set the billing cycling for 4th Of each month. But no matter what I do I always get 0 days left on the data remaining information. I tried everything and it doesn’t work at all. Is it a bug? I’m using on EE and tried the same sim on one M1, and it works normally. Should I replace the router? Is anyone else having this problem? I have the latest firmware
  • Blanca_O's avatar
    Blanca_O
    Nov 26, 2019

    Hi Rafaz

     

    Welcome to NETGEAR Community!

     

    Have you tried resetting the router? If not, please do so. 

     

    May we please know the device SKU (MR1100-100xxx)? Kindly provide as well the firmware version. 

     

    Regards,
    Blanca
    Community Team

2 Replies

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    Nov 26, 2019

    Hi Rafaz

     

    Welcome to NETGEAR Community!

     

    Have you tried resetting the router? If not, please do so. 

     

    May we please know the device SKU (MR1100-100xxx)? Kindly provide as well the firmware version. 

     

    Regards,
    Blanca
    Community Team

    • Rafaz's avatar
      Rafaz
      Initiate
      Nov 26, 2019

      Well, thank you for your response. I think it's better later than never.

      I did reset, factory reset and well, nothing as I said before.

       

      But at the end [not] thanks to your poor customer service (that was blaming my provider after transfer my calls 5 times) or this abandoned forum I end up taking the unity back as it was clearly faulty. The new unity came working fine and the days are counting normal, without I ever bothering my provider.

       

      Thanks a lot guys for all this  marvellous support. 👎