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Forum Discussion

compositor's avatar
compositor
Aspirant
Nov 23, 2015

790s firmware (telstra) not downloading

Hi,

 

I am getting error codes 77 and 68.

 

Does this mean I must be using Telstra in order to download new firmware?

Firmware

6 Replies

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator
    Nov 25, 2015

    Hello compositor

     

    Yes Telstra does the support on this product so they would have the firmware.

     

    DarrenM

    • compositor's avatar
      compositor
      Aspirant
      Nov 26, 2015

      Hi Darren,

       

      Thank you for replying.

       

      The firmware version in my device is older than what is available on the Netgear website, however no firmware is available when I try to update via the device nor via its' inbuilt web page so the question I guess is why is there newer firmware on Netgears' website than what is in my device and why is new firmware not available OTA?

      • DarrenM's avatar
        DarrenM
        Sr. NETGEAR Moderator
        Nov 30, 2015

        Hello compositor 

         

        Are you looking at firmware for a different carrier than telstra because Im not seeing a firmware update on our support page for the 790s telstra?

         

        DarrenM