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Forum Discussion

Mikeyj1990's avatar
Mikeyj1990
Aspirant
Feb 07, 2018

Ac1200 c6220

I have a c6220 and after a recent power outage, i have lost the wired connection. At this time i have reset the devices that are wired, replaced wires, performed factory reset both ways (button and o...
Troubleshooting
Mikeyj1990's avatar
Mikeyj1990
Aspirant
Feb 13, 2018

Any info here?

  • JasonN's avatar
    JasonN
    NETGEAR Employee Retired
    Feb 14, 2018

    Hi Mikey1990,

    I see that you have tried some troubleshooting yourself. Please try these steps below if you haven't waited that long for the reset.

     

    1. Remove "All" power supplies and network cables.

    2. Let the Modem and Router sit for 30 mins.

    3. Power up the modem until it is fully up.

    4. Wire the router and then power up.

     

     

    Please let me know if this has fixed the issue. :]

     

    - Jason N

  • JasonN's avatar
    JasonN
    NETGEAR Employee Retired
    Feb 20, 2018

    Hi Mikeyj1990,

    I wanted to check up on you and see if the steps worked for you. Please let me know :]

     

     

    - Jason N

    • Mikeyj1990's avatar
      Mikeyj1990
      Aspirant
      Feb 21, 2018
      This did not help. The wired connection is still not working
      • JasonN's avatar
        JasonN
        NETGEAR Employee Retired
        Feb 21, 2018

        Hi Mikeyj1990,

        We confirmed that you have tried resetting the device, replaced the wires, 

        and performed factory resets.

         

        Please contact the NETGEAR Tech Support line for further assistance on this issue.

         

         

        - Jason N