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Forum Discussion

Mikeyj1990's avatar
Mikeyj1990
Aspirant
Feb 08, 2018

Ac1200 c6220

I have a c6220 and after a recent power outage, i have lost the wired connection. At this time i have reset the devices that are wired, replaced wires, performed factory reset both ways (button and o...
Troubleshooting
JasonN's avatar
JasonN
NETGEAR Employee Retired
Feb 20, 2018

Hi Mikeyj1990,

I wanted to check up on you and see if the steps worked for you. Please let me know :]

 

 

- Jason N

Mikeyj1990's avatar
Mikeyj1990
Aspirant
Feb 21, 2018
This did not help. The wired connection is still not working
  • JasonN's avatar
    JasonN
    NETGEAR Employee Retired
    Feb 21, 2018

    Hi Mikeyj1990,

    We confirmed that you have tried resetting the device, replaced the wires, 

    and performed factory resets.

     

    Please contact the NETGEAR Tech Support line for further assistance on this issue.

     

     

    - Jason N

    • Pacific_NW's avatar
      Pacific_NW
      Tutor
      Apr 12, 2018

      I am having the same issue here - but it is only Port 1 that is not working.  Port 2 works fine and connects a Gigabit Ethernet Switch that has a bunch of other devices plugged in.  I tried the power off option (which is a big PITA since I work from home and need to be online for work) but only for 5 minutes and not the full 30 minutes.  I have tried cable swaps etc.,. and to no avail.

      • JasonN's avatar
        JasonN
        NETGEAR Employee Retired
        Apr 18, 2018

        Hi Pacific_NW,

        Is your AC1200's firmware up-to-date with the most current version?

        Please let me know. :]

         

         

        - Jason N