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Forum Discussion

raj7's avatar
raj7
Tutor
Aug 28, 2016
Solved

ac790 - software update

Hi.

 

I'm not able to update the software on my AC790 unit. I've tried on the iphone app which comes up with an error and also on the unit which just seems to stay on "Checking for updates..." forever.

 

Has:

 

1) Anyone seen this issue

2) Anyone found a fix?

 

Many thanks,

 

Raj

  • Hi,

     

    The day count has started working. Strange thing is that this started working again by itself.

     

    Not sure that should happen.

     

    How about a firmware update to improve stability?

5 Replies

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator

    Hello raj7

     

    Are you able to log into the GUI on a Laptop or a PC and try to update it?

     

    DarrenM

    • raj7's avatar
      raj7
      Tutor

      Hi,

       

      I can get to the GUI update page on my computer, but update does not happen.

       

      I sometimes get an error if I update from the device and other times it tries to update from the device but doesn't do anything more.

       

      It is possible I suppose that there are no further updates available.

       

      Can someone confirm if NTG9X35C_11.11.00.00 is the latest firmware update?

       

      Many thanks,

       

      Raj

       

      • ThomasKRK's avatar
        ThomasKRK
        Initiate

        Have the same problem and firmawre from August 2015: NTG9X35C_11.11.00.00 It would be strange to not realease any updates through the whole year. My device freezes everyday and battery needs to be removed in order make it working again. I think that firmware is bad, because once it works everything seems to be ok.

        Did you find a solution? On netgear website I could find newer firmware only for 790S Zein:

        AC790S-1Z1MES_1244504_NTG9X35C_11.02.03.01_00_Zain_001.008_000-field.exe (Firmware)

  • Hi,

     

    The day count has started working. Strange thing is that this started working again by itself.

     

    Not sure that should happen.

     

    How about a firmware update to improve stability?