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atari800's avatar
atari800
Follower
Sep 15, 2020

AC797-100NAS AT&T Data Issue

Hi there,
Purchased a brand new AC797 and an AT&T pay as you go SIM card and data plan.
No matter what I do I can only get “AT&T H” service.
AT&T have replaced the SIM card as a troubleshooting measure with no change to the issue.
I would appreciate any suggestions of what I can check.
Located in NY USA.
Thanks in advance.

1 Reply

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    Sep 25, 2020

    Hi atari800

     

    Welcome to NETGEAR Community!

     

    Have you tried to factory reset the device? 

    Kindly check the signal strength indicator. If it is poor, try moving the device to a location with a clear view of the sky. 

     

    Regards,
    Blanca
    Community Team