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Forum Discussion

mcdino's avatar
mcdino
Aspirant
Jul 25, 2023

AC797

I bought a battery correctly labeled W-7 and W-7a as per Netgear specs. But when I'm puttin in it is saying unsupported battery. Please check the picture

 

Is there anything I need to do to solve?

 

Thanks and regards

 

2 Replies

  • plemans's avatar
    plemans
    Guru
    Jul 26, 2023

    where did you get the battery? 
    maybe you got a knockoff battery

    • mcdino's avatar
      mcdino
      Aspirant
      Jul 26, 2023

      I got the battery online. But I bought 2 batteries from 2 different shops. I realized that for ac797 it is required a W-7b and not a W-7 and W-7a. Although Netgear is giving those as compatible. Problem is that W-7b are only avaialble in US and Australia. I don't know where to get it in Italy