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Forum Discussion
AC810s remove telstra firmware and reset with netgear standard firmware
Hi Netgear forum, I have had my Aircard 810s for appx 1 year on plan with a telco in australia (telstra). The aircard is rebranded by telstra in aust as the Telstra WI-FI 4GX ADVANCED III; Its wo...
I will love to be able to do this as well. I own the unlocked AC810S. It works well, but the data usage information is tied to Telstra's service.
This is a mobile router, so in my opinion, it should not be limited to 1 telco's information.
It's great as a travel router, where family members can connect to it when we are traveling and pop in a local data sim.
If we cannot switch the firmware to a non telco one, I'd hope that Netgear / Telstra come up with an option for us to change the display. Let us choose whether to use Telstra's or just display a generic counter (just like those data counter apps on our phones) whenever we wish. That will definitely make this a near perfect device.
Hi SkimMilk,
have been tearing my hair out trying to get this issue resolved ... Netgear blame telstra, testra blame optus and yep optus suggest it's still a netgear issue - I'm on the help desk merry go round :mansad:
latest: I am still trying to resolve with an Optus techie who actaully users the netgear model before the 810s and maybe out of pitty she's trying to help me ... Either way I will take any help I can get. If I get anywhere I will add a nother note to this community message with details.
A note for netgear:
I am extremely dissapointed with your customer support - you insist your device is working correctly because it's receiving a signal and is transmitting data BUT you still do not acknowledge that the model is designed to display data usage in each session but it does NOT display data usage if you use any carrier other than telstra ... pretty poor guys !
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