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Solved
AirCard 313U (AT&T) not recognized on Windows 10 machine
Tested AirCard works fine on Windows 7 machine Insert AirCard into Lenovo X1 Carbon laptop - AT&T All Access app shows "modem unplugged" when it is inserted into USB port. Contacted AT&T support th...
Jkershner
Thank you for the screen shots. Have another thing we can try to do is Click on your windows/start button go to File Explorer then on the left hand side Click This PC on this screen you should see Devices and Drives If you see a Drive named AT&T or tru-install Right click on it and then select eject once this ejects see if Windows 10 sees and installs the aircard. If it is still not detected you can use the Netgear Aircard Watcher install this and check to see if the aircard is detected and working. Here is the link to download Aircard Watcher.
http://www.downloads.netgear.com/files/aircard/AC340U/Watcher_Generic_UM.msi
Let me know if this works
DarrenM
Darren -
Thanks for the follow up.
Have you tried to update the aircard while it was on the Windows 7 pc?
- I tried to install the Win 10 version of FW and got dialog box in bottom right corner, showing progress of driver installation. Looks like 100% complete. Then got the same fwup failure message. I then tried to to install the Win 7 version and nothing seems to happen after starting the installer
Also under your Network connections do you see At&t listed as a network if so try to click connect and give it a minute and see if a network connects
- There are At&T wifi networks that belong to my neighbors, not the aircard.
http://screencast.com/t/hh4mPxJkO
And if the device is not showing up at all could you take a screen shot of your Network Connection screen and also a screen shot of your Device Manager with the Network Adapters, Ports, and USB sections expanded. Hope to hear your feedback.
Here you go...http://screencast.com/t/eJPOOndzddu
Any other ideas?
Jkershner
Thank you for the screen shots. Have another thing we can try to do is Click on your windows/start button go to File Explorer then on the left hand side Click This PC on this screen you should see Devices and Drives If you see a Drive named AT&T or tru-install Right click on it and then select eject once this ejects see if Windows 10 sees and installs the aircard. If it is still not detected you can use the Netgear Aircard Watcher install this and check to see if the aircard is detected and working. Here is the link to download Aircard Watcher.
http://www.downloads.netgear.com/files/aircard/AC340U/Watcher_Generic_UM.msi
Let me know if this works
DarrenM