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Solved
AirCard 313U (AT&T) not recognized on Windows 10 machine
Tested AirCard works fine on Windows 7 machine Insert AirCard into Lenovo X1 Carbon laptop - AT&T All Access app shows "modem unplugged" when it is inserted into USB port. Contacted AT&T support th...
Jkershner
Thank you for the screen shots. Have another thing we can try to do is Click on your windows/start button go to File Explorer then on the left hand side Click This PC on this screen you should see Devices and Drives If you see a Drive named AT&T or tru-install Right click on it and then select eject once this ejects see if Windows 10 sees and installs the aircard. If it is still not detected you can use the Netgear Aircard Watcher install this and check to see if the aircard is detected and working. Here is the link to download Aircard Watcher.
http://www.downloads.netgear.com/files/aircard/AC340U/Watcher_Generic_UM.msi
Let me know if this works
DarrenM
Jkershner
Thank you for the screen shots. Have another thing we can try to do is Click on your windows/start button go to File Explorer then on the left hand side Click This PC on this screen you should see Devices and Drives If you see a Drive named AT&T or tru-install Right click on it and then select eject once this ejects see if Windows 10 sees and installs the aircard. If it is still not detected you can use the Netgear Aircard Watcher install this and check to see if the aircard is detected and working. Here is the link to download Aircard Watcher.
http://www.downloads.netgear.com/files/aircard/AC340U/Watcher_Generic_UM.msi
Let me know if this works
DarrenM
If it's helpful, I logged on here to find an answer to the exact same problem. My 340U works fine on a Windows 7 machine, I've updated the firmware to the latest version, and I installed the watcher software as suggested but it doesn't see the device on the Windows 10 machine (because windows doesn't see it). It doesn't see it as a storage device either...
Also note, it's not that the device drivers don't install, windows never notices that ANYTHING usb has been plugged in so it never even tries to look for drivers...
It didn't work on a Windows 8.1 machine either.
The 340U powers up, but the device screen never shows the "ready to connect" screen. Only flashes the At&t logo.
Don't mean to interrupt the thread, so please let me know if this isn't helpful. I'm just very interested in the resolution. I'll be quiet unless one of you asks me a question directly. :)
Thanks!
-Chris
After digging around a bit more on other forums I found a work around. It seems the device doesn't like something about the USB ports (3.0 maybe), I put the device on a usb hub on the windows 10 machine and it worked like a charm.
-C
After trying all the fixes listed here I finally dug out my 2.5 usb hub, plugged it in and it works everytime I reboot!
Have been working on this problem for two weeks and the 2.5 usb hub fixed it. Thanks! Now if I could just get windows 10 to update while on the air card! Do not like making that trip to McDonalds!