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bloomer's avatar
bloomer
Aspirant
May 11, 2018

Aircard 340U problems updating firmware on mac

I have a mac laptop running Sierra OS and an Aircard 340U. I've been using it with a Pepwave Surf Soho modem now I want to update the firmware as it has been randomly disconnecting on me. I plug the 340U into my laptop's USB port and nothing happens. I have downloaded AirCard Watcher, but when I open it, it just says 'No device detected'. I also tried running the firmware updator and it just says 'Waiting for device' forever. My Aircard when plugged in gives me the 'Read to connect' message. Please help!

Firmware
hey
We have got your request. just call Apple Support Number 1-888-366-0222. We will help you to fix your issues

3 Replies

  • JasonN's avatar
    JasonN
    NETGEAR Employee Retired
    May 16, 2018

    Hi blommer,

    Thank you for posting in the community. Have you tried using the AC340U unit in another laptop or PC?

    Please let me know. :]

     

     

    - Jason N

    • bloomer's avatar
      bloomer
      Aspirant
      May 18, 2018
      Hi Jason. Yes, I’ve tri d another laptop (also a Mac). Really hoping this firmware can get updated. Thanks
      • JasonN's avatar
        JasonN
        NETGEAR Employee Retired
        May 21, 2018

        Hi bloomer, 
        Can you please PM me with your firmware // PRI # // Sku # // etc. to me. 
        What troubleshooting have you done? 
        Please provide your contact information. 
        Please be detailed as I will be forwarding this to my internal team for further assistance. :]     

         

         

         

        - Jason N