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Forum Discussion

Jacoba's avatar
Jacoba
Tutor
Jun 04, 2018
Solved

AIrcard 790 remote access

I have the follwoing set up at a remote house. There are two Air Card 790 mobile hotspots, both in DC112A cradles running different networks. There is a computer (Mac) at the house that is connecte...
Troubleshooting
  • Jacoba's avatar
    Jacoba
    Jul 19, 2018

    I've found the issue, its related to the cellular hotspot service that we use. Also found an alternative way of access remotely so all good at this time.

Blanca_O's avatar
Blanca_O
NETGEAR Employee Retired
Jul 15, 2018

Hi Jacoba, 

 

Welcome to NETGEAR Community! 

 

Can you ping the "wireless" Aircard? 

 

Regards, 
Blanca 
Community Team

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    Jul 18, 2018

    Hi Jacoba, 

     

    We’d greatly appreciate hearing your feedback letting us know if you need further assistance.
     

    Regards, 
    Blanca 
    Community Team

     

    • Jacoba's avatar
      Jacoba
      Tutor
      Jul 19, 2018

      I've found the issue, its related to the cellular hotspot service that we use. Also found an alternative way of access remotely so all good at this time.

    • Blanca_O's avatar
      Blanca_O
      NETGEAR Employee Retired
      Jul 19, 2018

      Hi Jacoba, 

       

      Thank you for the update and glad to know that it is now working. 

       

      Regards, 
      Blanca 
      Community Team