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Aircard 815S Monthly statistics missing
Aircard 815S unit. Firmware - NTG9X40C_11.14.08.28 Firmware Build Date - 2017/08/24 WEB App Version - AC815S-1A1NAS_03.04.59.00 Bootloader Version - NTG9X40C_11.14.08.28 On the main screen t...
Hello jdesmond,
Tanks for the reply!! What you are experiencing is exactly what I am experiencing with AT&T along with the data usages not being reported correctly. The loss of the graphical usage format started last night after the Wife was on the line with AT&T 2nd Level Tech Support. The 2nd Level Tech stated he was pushing a fix to the device for another issue and asked the Wife to perform a factory reset. When she did it wiped the graphical usage version off the device.
I saw the issue later and was on the phone with AT&T supposedly 2nd Level Tech Support and they didn't have a clue, or were not being honest about, what is causing it. Of course they did try to blame it on NetGear and were going to send me to NetGear Tech Support. Of course AT&T was trying to play BMOC and tried telling me that my device is almost or is out of warranty and they want to help me out. They offered to provide a piddling credit to help buy a new device as long as I signed up for a two year contract! Talk about scum tactics!!
The GUI is a WEB based application on that device and it certainly appears AT&T has decided not to support it any longer and/or are using it to try making more money off of unsuspecting consumers by selling them more hardware and services, with a contract of course!
BTW it seems we are not alone:
AT&T has apparently chosen to push their customers off this device to make more money! Talk about SCUM tactics!!
Hi defender1 & jdesmond,
Is your devices up-to-date with the most current firmware? Please "check for update" on wifi or in an area with good signal. Also please let me know what provider is for your device.
Let me know if this works for you two. :]
- Jason N
Hi Jason,
That was one of the first things I checked. I just checked again and there are no updates available. It seems like maybe something changed on AT&T's end in how they present the data to the hotspot.
The number just keeps going up and no longer resets at the end of the billing cycle.
Thanks! John
Hello Jason,
I also first checked for updates and am on most current updates. My provider is also AT&T. Please see my post above as we are not the only ones experiencing this issue. AT&T has already blamed it on a faulty Netgear equipment but as you can see from the link above another user has apparently gotten AT&T to admit they are not being forthright.
Same problem here. I also have At&t. Usage has worked great for months but just stopped suddenly within the last 2 to 3 weeks. However, if I put my At&t sim card into a ZTE Velocity hotspot the At&t usage reports just fine on the display screen. I am just having problems with reported usage with my Netgear Hotspot.
Hi Everyone,
I will PM you all for further assistance. :]
- Jason N
- I am having the same issue as well on my 815S on at&t. When switching the sim to my Nighthawk M1 the data information is listed correctly.